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Articles - David McGeough

David McGeough, VP of Marketing, Scorebuddy

Connect with David on LinkedIn

The words 'Employee Engagement' on a post it note with stationary around it

9 Components of Employee Engagement in a Contact Centre

AI powered QA

Build a Business Case for AI-Powered Call Centre QA

Call Centre Agent

14 Skills Every Call Centre Agent Should Master

A human and a robot racing

9 AI Challenges for CTOs-and How to Solve Them

AI Agent Robot

AI and Automation in Modern Call Centres

Male hand draws a curved line that guides a paper boat to cross the barriers.

A Guide to Choosing the Right Enterprise Contact Centre Solution

Robot holding a telephone

Benefits, Risks, and the Future of AI Call Centre Agents

Person giving 5 stars as feedback on their phone

13 Ways to Improve Customer Satisfaction in a Contact Centre

Steps with stars on them

7 Steps to Improve Call Centre Customer Experience

Ruler measuring blocks with happy faces.

10 Call Centre Metrics to Measure Customer Experience

Quality assurance concept

12 Steps to Start a Call Centre QA Program

Workforce management concept on the gearwheels

10 Best Practices for Call Centre Workforce Management

Metrics concept

13 Key Outbound Call Centre Metrics & Ways to Improve

Quality Assurance Concept

Mastering QA in BPO: Best Practices and Essential Metrics

Call centre dashboard

How to Improve Quality Parameters in BPO

Clouds with a contact centre agent in the middle vector

10 Tips for Choosing the Right Cloud Contact Centre Solution

Call Centre Coaching and Training

12 Call Centre Coaching Challenges and Solutions

Compliance Training concept

How to Do Call Centre Compliance Training: 12 Tips

Customer support team on the phones

How to Build the Best Team Support Ever?

Compliance Checklist Concept

Call Centre Compliance Checklist Template

Choosing a key

How to Choose Call Centre Management Software

Multiple Communication Channels

7 Tips to Build a Multichannel Call Centre Customers Love

November calendar and call centre headset in office

11 Call Centre Scheduling Best Practices and How to Optimize

Customer Service Skills written on a notepad

8 Hard Skills for Customer Service and How to Develop Them

NICE CXone Vulnerability Report 2025 Box

Editor's Pick

Thumbnail How to Practice Patience in Customer Service

How to Practice Patience in Customer Service

Thumbnail The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to Customers

Thumbnail 15 Award-Winning Ideas from Teleperformance Contact Centre

15 Award-Winning Ideas from Teleperformance Contact Centre

Thumbnail Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

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