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About Us
Articles - Employee Engagement
Browse our range of content on strategies to improve employee engagement and morale in call centres.
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Want Your Frontline Staff to Share More Customer Feedback? Try This!
Clever Ideas for Induction Programmes
What Does Employee Empowerment REALLY Mean?
What It Takes to Get Training Right in the Contact Centre
Should Call Centre Agents Use Mobile Phones at Work?
Snakes and Ladders Call Centre Game Template
The Top Ten Call Centre Problems
21 Top Tips to Improve Your Agent Onboarding
What Should You Be Displaying on Your Contact Centre Wallboards?
Expert Predictions: What Will 2024 Bring for Contact Centres?
Hang On a Minute… Is AI Worsening EX?
10 Great Ideas for Successful Call Centre Coaching Sessions
29 Quick Wins Every Manager Should Know for Boosting Team Performance
9 Ways to Create a Thriving Contact Centre Culture
Is There a Correlation Between Queue Time and Customer Satisfaction Levels?
Why Are Leaders Failing to Engage Their Teams?
Why It’s Time to Focus on Burn-In – Instead of Burn-Out
The Best Shift Patterns for the Contact Centre
What Is the Average Lifespan of a Call Centre Agent?
3 Proven Ways to Cheer Up Your Team
The Superhuman Touch – How to Blend Agents and AI for Maximum Impact
Ways to Make Working in a Contact Centre Fun
Is It Best to Schedule or Free-Style Agent Breaks?
How to Protect Your Agents’ Voices
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Editor's Pick
Effective Ways to Unlock Agent Productivity
10 Strategies to Help Agents Feel Less Lonely
How to Protect Your Agents From Customer Abuse
Are You Falling Into These Customer Service Traps?
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White Paper: How Real-Time Decision-Making Improves CX and Agent Productivity
Voice Analytics Evaluation Checklist
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Your Essential Call Centre Compliance Checklist
Boosting CX With Technology – A Low-Code Approach
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