Articles - Jose Luiz

Jose Luiz De Oliveira Neto is an executive with 23 years of experience leading complex operations, conducting organizational transformation projects, technological innovation and operational excellence.

Recognized for driving sustainable growth, optimizing processes, leading multidisciplinary teams and strengthening relationships with strategic stakeholders – and with expertise in strategic planning, change management and developing high-impact solutions for large multinational organizations.

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Make or break concept with paths of arrows
The Little Things That “Make or Break” a Contact Centre
Person cutting off a branch of dead wood
7 Ways to Cut “Dead Wood” in the Contact Centre
Happy customer who feels special with a five star rating and speech bubbles
Tried and Tested Techniques to Make Customers Feel Special