Articles - Juanita Coley

Juanita Coley, CEO & Founder of Solid Rock Consulting

Juanita is responsible for contact centre systems assessment (including business case ROI development) procurement, and implementation, and creates and customizes solutions, as necessary, to ensure appropriate support for clients.
Connect with Juanita on LinkedIn

From Chaos to Control! Why Contact Centres Are Prioritizing WFM Solutions
Person working at laptop with global map
How to Succeed in a Global Planning Role
NICE Tips for Optimising WFM in 2025 webinar ad
Recorded Webinar: Tips for Optimizing WFM in 2025
An image of colorful blocks with people icons over wooden table - WFM concept
What Will WFM Roles Look Like in 2035?
Is Intraday Management Finally About to Get Easier?
Is Intraday Management Finally About to Get Easier?
Top Webinars of 2025
Our Top Webinars of 2025