Articles - Juanita Coley

Juanita Coley, CEO & Founder of Solid Rock Consulting

Juanita is responsible for contact centre systems assessment (including business case ROI development) procurement, and implementation, and creates and customizes solutions, as necessary, to ensure appropriate support for clients.
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Is Intraday Management Finally About to Get Easier?
Is Intraday Management Finally About to Get Easier?
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What Will WFM Roles Look Like in 2035?
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Recorded Webinar: Tips for Optimizing WFM in 2025
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How to Succeed in a Global Planning Role
From Chaos to Control! Why Contact Centres Are Prioritizing WFM Solutions