Articles - Juanita Coley

Juanita Coley is CEO & Founder of Solid Rock Consulting.

She is responsible for contact centre systems assessment (including business case ROI development) procurement, and implementation, and creates and customizes solutions, as necessary, to ensure appropriate support for clients.

Connect with Juanita on LinkedIn

An image of colorful blocks with people icons over wooden table - WFM concept
What Will WFM Roles Look Like in 2035?
Person working at laptop with global map
How to Succeed in a Global Planning Role
From Chaos to Control! Why Contact Centres Are Prioritizing WFM Solutions