Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: Tips for Optimizing WFM in 2025

Published On: 5th Jun 2025 14:00

NICE Tips for Optimising WFM in 2025 webinar ad

Optimizing WFM has a whole new meaning in 2025!

From the continuing debates around hybrid working and how best to manage digital channels, to the emergence of even more game-changing AI capabilities, there’s certainly no shortage of trends to keep track of in 2025.

But how do you bring the very best bits into your contact centre to super-charge your WFM strategy? Join us for this informative webinar to find out, as our panel of experts will share how the very best WFM leaders are optimizing their operations like never before.

Panellists:

Juanita Coley, Solid Rock Consulting

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Andrea Matsuda, NiCE

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Xander Freeman, Call Centre Helper

Topics Discussed:

Where outdated tactics are letting you down
What best practice looks like in 2025
What’s possible with technology right now
The wider impact of getting your WFM strategy just right

Click here for this webinar recording

About
NiCE

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

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Author: Rachael Trickey

Reviewed by: Jo Robinson