Articles - Katie Stabler

Katie Stabler, Founder and Director of Customer Experience at CULTIVATE Customer Experience by Design.

As a passionate CX Thought Leader and Experience advocate, Katie has dedicated the last decade to the world of experience cultivation, working with all walks of industries across the globe, from large financial institutions to local not-for-profit companies – leaning heavily into the psychological principles of human behaviour and human connection in her practice.

During the last decade, Katie has also seen success as; the co-author of Amazon’s #1 best-seller ‘Customer Experience 2’, being nominated as Cheshire Women of the Year, a frequent keynote speaker, content contributor, and CXTrendTalks Host for Awards International. She is also recognised, year-on-year, as one of the top twenty Global CX thought leaders and happens to be a UK Masterchef Quarter Finalist.

Connect with Katie on LinkedIn

Learning concept with person working on laptop and taking notes
10 Agent Engagement Learnings to Take Into 2024
Illustration of a happy person and a frustrated one
Are You Listening to Your Customers or Irritating Them?
Boost employee performance concept with person sat on an illustrated rocket
Bottom Quartile Management – How to Boost Your Lowest Performers
How Can CX Improve the Contact Centre?
Customer icons and arrows overlayed over a person - spotting points with customer concept
25 Ways to Proactively Spot Your Customers’ Pain Points
Bored and unmotivated worker
35 Surefire Ways to Demotivate Your Best Agents
Training concept with the words training skill and develop on paper being worked on by group
How to Keep on Top of Training in a Short-Staffed Contact Centre
Pillars in the clouds
The 10 Pillars of EX (Employee Experience)
Teamwork high five as team puts hands together
Grow the Influence of the Many
Coaching Training Performance Learning Practice Concept
12 Reasons You Shouldn’t Skip Training in a Short-Staffed Call Centre
five9 cx webinar
Recorded Webinar: What’s Next for Customer Experience?
Stop sign with blurred coloured background
23 Things Every Contact Centre Manager Needs to STOP Doing in 2023
Emotional Motivators Target the Feelings that drive customer behaviours
How to Target the Feelings That Drive Customer Behaviours
Design for Sentiment
How to Design for Sentiment
Arrows on wooden cubes pointing from a sad expression towards a happy one.
5 Ways to Improve Customer Experience With Conversational Analytics
A magician hand with magic wand
How to Keep That Startup Magic Through Scaling and Growth
10 Experts Share Their Favourite Advice on... Call Centre Coaching
Call Centre Coaching – 10 Experts Share Their Favourite Advice
playvox transform cx
Recorded Webinar: How to Transform CX
infobip webinar
Recorded Webinar: Clever Ideas for Managing Seasonal Peaks
10 Experts Share Their Favourite Advice on Quality Assurance
Quality Assurance – 10 Experts Share Their Favourite Advice
10 Experts Share Their Favourite Advice on Employee Engagement
Employee Engagement – 10 Experts Share Their Favourite Advice
10 Experts Share Their Favourite Advice on... Call Centre Metrics
Call Centre Metrics – 10 Experts Share Their Favourite Advice
A photo of a business person racing on a cart
How to Use Inbound Call Centre Metrics to Drive Performance
10 Experts Share Their Favourite Advice for... Remote Working
Remote Working – 10 Experts Share Their Favourite Advice