Articles - Katie Stabler

Katie Stabler, Founder and Director of Customer Experience at CULTIVATE Customer Experience by Design.

As a passionate CX Thought Leader and Experience advocate, Katie has dedicated the last decade to the world of experience cultivation, working with all walks of industries across the globe, from large financial institutions to local not-for-profit companies – leaning heavily into the psychological principles of human behaviour and human connection in her practice.

During the last decade, Katie has also seen success as; the co-author of Amazon’s #1 best-seller ‘Customer Experience 2’, being nominated as Cheshire Women of the Year, a frequent keynote speaker, content contributor, and CXTrendTalks Host for Awards International. She is also recognised, year-on-year, as one of the top twenty Global CX thought leaders and happens to be a UK Masterchef Quarter Finalist.

Connect with Katie on LinkedIn

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Top Tips to Overhaul Your CX Programme
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10 Ways to Be More Customer Centric
Person on phone to customer service happy with service
21 Tips to Make Your Customers Feel Truly Valued
Hands reaching out - human touch in customer service concept
5 Reasons Why the Human Touch Should Not Be Forgotten in the Age of AI
7 strategies to boost CX performance webinar featured image
Recorded Webinar: 7 Strategies to Boost CX Performance
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10 Agent Engagement Learnings to Take Into 2024
Illustration of a happy person and a frustrated one
Are You Listening to Your Customers or Irritating Them?
Boost employee performance concept with person sat on an illustrated rocket
Bottom Quartile Management – How to Boost Your Lowest Performers
How Can CX Improve the Contact Centre?
Customer icons and arrows overlayed over a person - spotting points with customer concept
25 Ways to Proactively Spot Your Customers’ Pain Points
Bored and unmotivated worker
35 Surefire Ways to Demotivate Your Best Agents
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How to Keep on Top of Training in a Short-Staffed Contact Centre
Pillars in the clouds
The 10 Pillars of EX (Employee Experience)
Teamwork high five as team puts hands together
Grow the Influence of the Many
Coaching Training Performance Learning Practice Concept
12 Reasons You Shouldn’t Skip Training in a Short-Staffed Call Centre
What's next for customer experience webinar featured image
Recorded Webinar: What’s Next for Customer Experience?
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23 Things Every Contact Centre Manager Needs to STOP Doing in 2023
Emotional Motivators Target the Feelings that drive customer behaviours
How to Target the Feelings That Drive Customer Behaviours
Design for Sentiment
How to Design for Sentiment
Arrows on wooden cubes pointing from a sad expression towards a happy one.
5 Ways to Improve Customer Experience With Conversational Analytics
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How to Keep That Startup Magic Through Scaling and Growth
10 Experts Share Their Favourite Advice on... Call Centre Coaching
Call Centre Coaching – 10 Experts Share Their Favourite Advice
How to transform CX featured image
Recorded Webinar: How to Transform CX
Clever ideas for managing seasonal peaks featured image
Recorded Webinar: Clever Ideas for Managing Seasonal Peaks