Articles - Katie Stabler

Katie Stabler, Founder and Director of Customer Experience at CULTIVATE Customer Experience by Design.

As a passionate CX Thought Leader and Experience advocate, Katie has dedicated the last decade to the world of experience cultivation, working with all walks of industries across the globe, from large financial institutions to local not-for-profit companies – leaning heavily into the psychological principles of human behaviour and human connection in her practice.

During the last decade, Katie has also seen success as; the co-author of Amazon’s #1 best-seller ‘Customer Experience 2’, being nominated as Cheshire Women of the Year, a frequent keynote speaker, content contributor, and CXTrendTalks Host for Awards International. She is also recognised, year-on-year, as one of the top twenty Global CX thought leaders and happens to be a UK Masterchef Quarter Finalist.

Connect with Katie on LinkedIn

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Recorded Webinar: What’s Next for Customer Experience?
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23 Things Every Contact Centre Manager Needs to STOP Doing
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Emotional Motivators and Their Impact
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Key Steps to Design for Sentiment
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5 Ways to Improve Customer Experience With Conversational Analytics
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How to Keep That Startup Magic Through Scaling and Growth
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10 Expert Tips for Call Centre Coaching
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Recorded Webinar: How to Transform CX
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Recorded Webinar: Clever Ideas for Managing Seasonal Peaks
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10 Expert Tips for Quality Assurance (QA)
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10 Experts Tips for Employee Engagement
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10 Expert Tips for Call Centre Metrics
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How to Use Inbound Call Centre Metrics to Drive Performance
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10 Expert Tips for Remote Working
Recorded Webinar: The New Thinking for Contact Centre KPIs (2020)
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100 Excellent Customer Service Quotes