Recorded Webinar: 7 Strategies to Boost CX Performance

Click here for this webinar recording.

Improving CX performance is always front of mind for every contact centre leader. Even more so at this time of year – with 2024 wide open for fresh ideas and opportunity.

But with so much on the table to explore – from the increasing capabilities of AI, through to self-service and personalisation – it’s hard to know where to focus your efforts for maximum impact.

Sound familiar? Join this webinar to learn 7 proven strategies to prepare your contact centre for success across 2024 and beyond.

Panellists:

• Vinod Muthkrishnan – Chief Customer Officer, Uniphore

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• Katie Stabler – CULTIVATE Customer Experience by Design

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• Xander Freeman, Call Centre Helper

Topics Discussed

• Self-service and other trends shaping CX in 2024
• How to truly deliver personalisation
• How your agents can help drive CX success
• The role of AI and automation in driving critical improvements

Click here for this webinar recording.