Improving CX performance is always front of mind for every contact centre leader. Even more so at this time of year – with 2024 wide open for fresh ideas and opportunity.
But with so much on the table to explore – from the increasing capabilities of AI, through to self-service and personalisation – it’s hard to know where to focus your efforts for maximum impact.
Sound familiar? Join this webinar to learn 7 proven strategies to prepare your contact centre for success across 2024 and beyond.
- Vinod Muthkrishnan – Chief Customer Officer, Uniphore
- Katie Stabler – CULTIVATE Customer Experience by Design
- Xander Freeman, Call Centre Helper
What You Will Learn:
- Self-service and other trends shaping CX in 2024
- How to truly deliver personalisation
- How your agents can help drive CX success
- The role of AI and automation in driving critical improvements