Articles - Katie Stabler

Katie Stabler, Founder and Director of Customer Experience at CULTIVATE Customer Experience by Design.

As a passionate CX Thought Leader and Experience advocate, Katie has dedicated the last decade to the world of experience cultivation, working with all walks of industries across the globe, from large financial institutions to local not-for-profit companies – leaning heavily into the psychological principles of human behaviour and human connection in her practice.

During the last decade, Katie has also seen success as; the co-author of Amazon’s #1 best-seller ‘Customer Experience 2’, being nominated as Cheshire Women of the Year, a frequent keynote speaker, content contributor, and CXTrendTalks Host for Awards International. She is also recognised, year-on-year, as one of the top twenty Global CX thought leaders and happens to be a UK Masterchef Quarter Finalist.

Connect with Katie on LinkedIn

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99 Excellent Customer Service Quotes to Share With Your Team in 2024
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21 Tips to Make Your Customers Feel Truly Valued
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Bottom Quartile Management – How to Boost Your Lowest Performers
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10 Ways to Be More Customer Centric
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How to Keep on Top of Training in a Short-Staffed Contact Centre
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25 Ways to Proactively Spot Your Customers’ Pain Points
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23 Things Every Contact Centre Manager Needs to STOP Doing in 2023
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Recorded Webinar: 7 Strategies to Boost CX Performance
Recorded Webinar: The New Thinking for Contact Centre KPIs
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12 Reasons You Shouldn’t Skip Training in a Short-Staffed Call Centre
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The 10 Pillars of EX (Employee Experience)
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Call Centre Coaching – 10 Experts Share Their Favourite Advice
10 Experts Share Their Favourite Advice on Employee Engagement
Employee Engagement – 10 Experts Share Their Favourite Advice
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35 Surefire Ways to Demotivate Your Best Agents
How Can CX Improve the Contact Centre?
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Top Tips to Overhaul Your CX Programme
Emotional Motivators Target the Feelings that drive customer behaviours
How to Target the Feelings That Drive Customer Behaviours
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Recorded Webinar: What’s Next for Customer Experience?
Design for Sentiment
How to Design for Sentiment
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Call Centre Metrics – 10 Experts Share Their Favourite Advice
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5 Ways to Improve Customer Experience With Conversational Analytics
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5 Reasons Why the Human Touch Should Not Be Forgotten in the Age of AI
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Recorded Webinar: Clever Ideas for Managing Seasonal Peaks