Liz Doig - Call Centre Helper

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Liz Doig

Liz Doig, Founder and Strategic Lead, Wordtree

Connect with Liz on LinkedIn

Recent Articles Most Viewed Articles

Customer Service Emails and Letters: How to Review and Improve Your Templates

Customer Service Emails and Letters: How to Review and…

How to Write Good Customer Support Live Chat Scripts – With Examples

How to Write Good Customer Support Live Chat Scripts –…

Customer Service Language: Changing the Language of Your Contact Centre

Customer Service Language: Changing the Language of Your…

Call Centre Management: From Cost Centre to Strategic Resource

Call Centre Management: From Cost Centre to Strategic…

Understanding Your Customers: 5 Practical Techniques

Understanding Your Customers: 5 Practical Techniques

The Best Ways to Communicate With Upset Customers

The Best Ways to Communicate With Upset Customers

How to Create Reassuring On-Hold and IVR Messages – With Examples

How to Create Reassuring On-Hold and IVR Messages – With…

“Sorry for the Inconvenience” – How to Offer a Genuine Apology

“Sorry for the Inconvenience” – How to Offer a Genuine…

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

How to Speed Up and Simplify Your Security Process

Five9 to Acquire Level AI in $325 Million Deal

Salesforce to Acquire Cresta to Expand AI Voice Capabilities

Webinar Replay: Should Voice Agents Replace IVRs?

See What Contact Centre AI Can Really Do

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success