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Articles - Liz Doig

Liz Doig, Founder and Strategic Lead, Wordtree

Connect with Liz on LinkedIn

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How to Write Good Customer Support Live Chat Scripts – With Examples

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Customer Service Language: Changing the Language of Your Contact Centre

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How to Create Reassuring On-Hold and IVR Messages – With Examples

Apologising for the inconvenience, I'm Sorry

“Sorry for the Inconvenience” – How to Offer a Genuine Apology

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The Best Ways to Communicate With Upset Customers

A vector of a contact centre

Call Centre Management: From Cost Centre to Strategic Resource

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Understanding Your Customers: 5 Practical Techniques

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Customer Service Emails and Letters: How to Review and Improve Your Templates

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Editor's Pick

Thumbnail Ways to Reduce Friction Between Agents Working on Different Channels

Ways to Reduce Friction Between Agents Working on Different Channels

Thumbnail 7 Things Creative Team Leaders Do Better Than the Rest

7 Things Creative Team Leaders Do Better Than the Rest

Thumbnail How to Make Team Huddles More Engaging

How to Make Team Huddles More Engaging

Thumbnail 10 Quick Wins for Cheering Up Your Agents

10 Quick Wins for Cheering Up Your Agents

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