Translate
Menu
Home
Articles +
Articles
Hints and Tips
Customer Experience
Service Strategy
Management
Skills
WFM
Quality
Technology +
Technology
Tech
WFM
AI
Analytics
CCaaS
Knowledge Management
Voice of Customer
Webinars +
Webinars
Webinars
Recorded Webinars
Insights +
Insights
Expert Insights
Blogs
Latest News
Events
Case Studies
Videos
LinkedIn Community
Resources +
Resources
Reports
Research
Erlang Calculator
Directory
Recorded Webinars
Newsletter
Tools +
Tools
Erlang Calculator
Forecasting
Excel Calculator
Free Downloads
Call Monitoring Form
Jargon
Events +
Events
Events
Webinars
Recorded Webinars
Videos
Advertise +
Advertise
Advertise
Media Pack
About Us
Articles - Neil Hammerton
Neil Hammerton, Chief Executive Officer, Natterbox
Connect with Neil on LinkedIn
RECENT
POPULAR
28 Brilliant Hacks to Improve Contact Centre Efficiency
17 Smart Ways to Refresh Your Homeworking Strategy
5 Customer Service Predictions for 2021
16 Contact Centre Technology Innovations That You Can’t Ignore
How Are Customer Expectations Changing and What Does That Mean for Us?
Natterbox Links Voice Component of Microsoft Teams to Salesforce
Natterbox Awarded Cloud Telephony Product of the Year
How to Prepare for a Rise in Customer Expectations Post-Pandemic
What to Look for When Buying a Cloud Communications System
What Is Exceptional Customer Service?
18 Tried and Tested Ways to Improve the Customer Experience
Editor's Pick
What Does It Really Take to Correct a Customer Politely?
7 Ways to Cut “Dead Wood” in the Contact Centre
How to Unite Your QA and Frontline Teams
New Ways to Help Agents Build Rapport
Latest Resources
State of Contact Centres 2026
Building a Closed-Loop CX Automation Strategy
Upcoming Events
CX Trends and Technologies in 2026 and Beyond – Webinar
What Contact Centres Are Really Doing with QA & AI Right Now – Webinar
Latest Blogs
Beyond One-Way Texts: A Guide to Better Patient Communication
AI Knowledge Management: Definition, Features, and Benefits
Featured Articles
Welcome Calls: A Simple Way to Increase Customer Satisfaction
15 Clarifying Questions For Customer Service
When Is It OK to Hang-Up on a Customer?
How to Setup a Call Centre from Scratch – The Checklist
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2026
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
