The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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Paul Weald, The Contact Centre Innovator
Paul has worked in the contact centre industry for 30 years, covering all aspects of people, process, digital operations, and customer experience.
He believes that every organisation can excel in how it serves its customers – how well you deliver customer service is a true differentiator.
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5th October 2026
6th October 2026
How CX Leaders Can Govern AI Agent Quality Across Channels – Webinar
