Recorded Webinar: Innovations That Make the Contact Centre Better

185
zoom webinar innovations yellow ad

Click here for this webinar recording

Innovations like AI and automation bring endless possibilities. But what does this really mean for daily life in your contact centre?

For starters, there’s new possibilities in everything from improving clarity and quality of calls to reducing repetitive tasks and information overload, right through to organizing and prioritizing incoming calls, and more – all to drive innovation that truly benefits customers, agents, and the bottom line.

But what’s right for your team? To separate the hype from the reality, join our webinar to hear what the experts have to say about where AI and other innovations are really making contact centres better right now.

Panellists:

Paul Weald slides from Innovations that Make the Contact Centre better Webinar

Click here to view the slides

Laura Ball slides from Innovations that Make the Contact Centre better Webinar

Click here to view the slides

Topics Discussed

  • What innovation really looks like in 2024
  • How the best contact centres are leading the way
  • What AI can do (and what it can’t)
  • Key considerations for driving impactful change
  • Quick wins for instant results

Click here for this webinar recording

Author: Rachael Trickey

Published On: 24th Oct 2024 - Last modified: 26th Nov 2024
Read more about - Recorded Call Centre and Customer Experience Webinars, , ,

Follow Us on LinkedIn

Recommended Articles

Webinar on contact centre and customer service innovations
Recorded Webinar: Contact Centre and Customer Service Innovations
A photo of an innovative child
16 Contact Centre Technology Innovations That You Can't Ignore
Driving up customer satisfaction scores webinars featured image
Recorded Webinar: Driving Up Customer Satisfaction Scores
Artificial intelligence robot holding question mark in speech bubble.
Invoca Launches Conversation Intelligence AI Innovations