Recorded Webinar: Simplifying and Automating the Contact Centre


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recording of simplifying and automating the contact centre webinar

This webinar outlines the experts’ top tips and advice on how to get started with simplifying and automating the contact centre – without compromising on quality of service.

Click here for the recording.

Panelists

What you will learn…

  • How to decide what to automate and simplify
  • Where customers will still expect the human touch
  • The latest in the development of self-service apps, chat bots, and more
  • The future of AI in automating the contact centre

Original webinar date: 21st September 2023.

Click here for the recording.

Author: Rachael Trickey

Published On: 11th Jul 2023 - Last modified: 4th Oct 2023
Read more about - Recorded Call Centre and Customer Experience Webinars, ,

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