This webinar outlines the experts’ top tips and advice on how to get started with simplifying and automating the contact centre – without compromising on quality of service.
Panelists
- Paul Weald, Contact Centre Innovator
Click here to view the slides. - Jason Griffin, EMEA Principal Solution Consultant, Five9
Click here to view the slides. - Megan Jones, Call Centre Helper
What you will learn…
- How to decide what to automate and simplify
- Where customers will still expect the human touch
- The latest in the development of self-service apps, chat bots, and more
- The future of AI in automating the contact centre
Original webinar date: 21st September 2023.
