Recorded Webinar: Simplifying and Automating the Contact Centre

recording of simplifying and automating the contact centre webinar

This webinar outlines the experts’ top tips and advice on how to get started with simplifying and automating the contact centre – without compromising on quality of service.

Click here for the recording.


What you will learn…

  • How to decide what to automate and simplify
  • Where customers will still expect the human touch
  • The latest in the development of self-service apps, chat bots, and more
  • The future of AI in automating the contact centre

Original webinar date: 21st September 2023.

Click here for the recording.

Author: Rachael Trickey

Published On: 11th Jul 2023 - Last modified: 4th Oct 2023
Read more about - Recorded Call Centre and Customer Experience Webinars, ,

Follow Us on LinkedIn

Recommended Articles

Recorded Webinar: Unlocking Contact Centre Emotional Intelligence
Recorded Webinar: 7 Expert Ideas to Improve Capacity Planning
nice-build-flexibility-into-cc-schedules webinar box
Recorded Webinar: How to Build Flexibility into Call Centre Schedules