Recorded Webinar: Simplifying and Automating the Contact Centre Related Articles Recorded Webinar: Unlocking Contact Centre Emotional Intelligence Recorded Webinar: 7 Expert Ideas to Improve Capacity Planning Recorded Webinar: How to Build Flexibility into Call Centre Schedules Recorded Webinar: Forecasting and Scheduling on Digital Channels 729 Filed under - Recorded Call Centre and Customer Experience Webinars, Automation, Five9, Jason Griffin, Paul Weald This webinar outlines the experts’ top tips and advice on how to get started with simplifying and automating the contact centre – without compromising on quality of service. Click here for the recording. Panelists Paul Weald, Contact Centre Innovator Click here to view the slides. Jason Griffin, EMEA Principal Solution Consultant, Five9 Click here to view the slides. Megan Jones, Call Centre Helper Topics Discussed How to decide what to automate and simplify Where customers will still expect the human touch The latest in the development of self-service apps, chat bots, and more The future of AI in automating the contact centre Click here for the recording. Author: Megan Jones Published On: 11th Jul 2023 - Last modified: 23rd Apr 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Automation, Five9, Jason Griffin, Paul Weald Recommended Articles Recorded Webinar: Unlocking Contact Centre Emotional Intelligence Recorded Webinar: 7 Expert Ideas to Improve Capacity Planning Recorded Webinar: How to Build Flexibility into Call Centre Schedules Recorded Webinar: Forecasting and Scheduling on Digital Channels Related Reports eBook: Empower Your Agents with AI Webinar Replay: 5 Clever Ways to Improve Your Service Levels eBook: Customer Success Stories 2024 A Buyers Guide to Selecting a CCaaS and CX Provider Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter