Articles - Pier Ragone
Pier Ragone is a customer experience and contact centre leader with over 25 years of impact in both in-house and outsourced environments. He has scaled teams, led transformation in complex service operations, and played key leadership roles in several high-profile Canadian start-ups.
With experience across financial services, travel, and loyalty sectors, Pier brings a people-first, data-informed approach to customer care. He’s a certified mediator, a leadership coach, and a strong advocate for emotional intelligence in customer care. His work focuses on turning frontline service into a strategic advantage for both customers and organizations.
