Articles - Pier Ragone

Pier Ragone is a customer experience and contact centre leader with over 25 years of impact in both in-house and outsourced environments. He has scaled teams, led transformation in complex service operations, and played key leadership roles in several high-profile Canadian start-ups.

With experience across financial services, travel, and loyalty sectors, Pier brings a people-first, data-informed approach to customer care. He’s a certified mediator, a leadership coach, and a strong advocate for emotional intelligence in customer care. His work focuses on turning frontline service into a strategic advantage for both customers and organizations.

Connect with Pier on LinkedIn

Person and clock - embracing talk time concept
Why You Should Embrace the Complexity of Longer Talk Time
Person with laptop and mobile with high ratings on top
How to Maintain High Quality on Self-Service Channels
Leadership skills concept with icons
How to Limit Agent Burnout With Empathy-Led Leadership