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Articles - Richard Bassett

Richard Bassett, VP Digital & Analytics, NICE International

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Creating Inclusive Experiences: Meeting the Needs of Vulnerable Consumers in 2025

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Recorded Webinar: Top Tips for Supporting Vulnerable Customers

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Can AI Really Handle Customer Complaints?

Quick Wins to Improve Your C-Sat Scores

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New Survey Reveals Hidden Crisis in UK Consumer Vulnerability

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10 Questions to Ask When Buying Your Next CCaaS Solution

The Superhuman Touch – How to Blend Agents and AI for Maximum Impact

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Webinar Recording: Treating Vulnerable Customers Fairly

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How to Define Career Paths in Your Contact Centre

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Erlang X – Everything You Ever Wanted to Know

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