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Articles - Richard Bassett

Richard Bassett, VP Digital & Analytics, NICE International

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Top Tactics to Improve First Contact Resolution (FCR)

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Meeting the Needs of Vulnerable Consumers in 2025

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Recorded Webinar: Top Tips for Supporting Vulnerable Customers

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Can AI Really Handle Customer Complaints?

Quick Wins to Improve Your C-Sat Scores

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New Survey Reveals Hidden Crisis in UK Consumer Vulnerability

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10 Questions to Ask When Buying Your Next CCaaS Solution

The Superhuman Touch – How to Blend Agents and AI for Maximum Impact

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Webinar Recording: Treating Vulnerable Customers Fairly

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Editor's Pick

Thumbnail Ways to Reduce Friction Between Agents Working on Different Channels

Ways to Reduce Friction Between Agents Working on Different Channels

Thumbnail 7 Things Creative Team Leaders Do Better Than the Rest

7 Things Creative Team Leaders Do Better Than the Rest

Thumbnail How to Make Team Huddles More Engaging

How to Make Team Huddles More Engaging

Thumbnail 10 Quick Wins for Cheering Up Your Agents

10 Quick Wins for Cheering Up Your Agents

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