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Richard Bassett

Richard Bassett, VP Digital & Analytics, NICE International

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Our Top Webinars of 2025

Our Top Webinars of 2025

Expert-Led Strategies for Supporting Vulnerable Customers

Expert-Led Strategies for Supporting Vulnerable Customers

Top Tactics to Improve First Contact Resolution (FCR)

Top Tactics to Improve First Contact Resolution (FCR)

Meeting the Needs of Vulnerable Consumers in 2025

Meeting the Needs of Vulnerable Consumers in 2025

Recorded Webinar: Top Tips for Supporting Vulnerable Customers

Recorded Webinar: Top Tips for Supporting Vulnerable…

Can AI Really Handle Customer Complaints?

Can AI Really Handle Customer Complaints?

Quick Wins to Improve Your C-Sat Scores

Quick Wins to Improve Your C-Sat Scores

New Survey Reveals Hidden Crisis in UK Consumer Vulnerability

New Survey Reveals Hidden Crisis in UK Consumer…

10 Questions to Ask When Buying Your Next CCaaS Solution

10 Questions to Ask When Buying Your Next CCaaS Solution

The Superhuman Touch – How to Blend Agents and AI for Maximum Impact

The Superhuman Touch – How to Blend Agents and AI for…

Webinar Recording: Treating Vulnerable Customers Fairly

Webinar Recording: Treating Vulnerable Customers Fairly

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Top Stories

8 Ways AI Is Already Changing WFM for the Better

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

Latest News

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

Resources

eBook: EU Data Sovereignty for the Contact Centre

Demo: Smarter Self-Service Powered by AI and Built to Learn from Every Interaction

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

Latest Blogs

Reversing the Sprawl…And Why More Isn’t Always Better

How to Fix The Most Common WFM Planning Mistakes

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?