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Articles - Richard Bassett

Richard Bassett, VP Digital & Analytics, NICE International

Quick Wins to Improve Your C-Sat Scores

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10 Questions to Ask When Buying Your Next CCaaS Solution

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Webinar Recording: Treating Vulnerable Customers Fairly

The Superhuman Touch – How to Blend Agents and AI for Maximum Impact

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Recorded Webinar: Top Tips for Supporting Vulnerable Customers

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New Survey Reveals Hidden Crisis in UK Consumer Vulnerability

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Meeting the Needs of Vulnerable Consumers in 2025

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Top Tactics to Improve First Contact Resolution (FCR)

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Can AI Really Handle Customer Complaints?

NiCE Cognigy Virtual Launch Box

Editor's Pick

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Stop Driving Up Your Sickness Levels!

Thumbnail How to Nail Your Outbound Strategy

How to Nail Your Outbound Strategy

Thumbnail The Little Things That “Make or Break” a Contact Centre

The Little Things That “Make or Break” a Contact Centre

Thumbnail How to Deal With That Awkward Agent

How to Deal With That Awkward Agent

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