Articles - Tatiana Polyakova

Tatiana Polyakova is COO, MiaRec.

She is an experienced professional currently serving as Chief Operating Officer and previously held the role of VP of Sales and Marketing at MiaRec since September 2013.

Connect with Tatiana on LinkedIn

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10 Questions to Ask When Buying Your Next CCaaS Solution
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F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers
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Top 10 Use Cases for Speech Analytics
The Superhuman Touch – How to Blend Agents and AI for Maximum Impact
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Seeing Double? 10 Ways to Drive Down Repeat Contacts
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Is AI Really a Game-Changer in Knowledge Management?
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7 Effective Ways to Monitor Complaints
CCaaS Pulse check
CCaaS Pulse Check – What’s Now Possible?
Video Image: How to Choose Which Calls to Evaluate
How to Choose Which Calls to Evaluate
Video Image: 5 Strategies to Maximise the Value of Your CCaaS Solution
5 Strategies to Maximize the Value of Your CCaaS Solution
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10 Game-Changing Ways Emotion Will Shape the Future of CX
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AI Is Everywhere, But ROI Is Rare – Why CX Is Leading the Way
A smiling wooden figure stands on the highest block with a five-star rating above.
AI Is Everywhere, but ROI Is Rare: Why CX Is Leading the Way
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Top Tactics to Improve First Contact Resolution (FCR)
Video Image: 3 Ways to Reduce Agent Stress Through Training and Culture
3 Ways to Reduce Agent Stress Through Training and Culture
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Don’t Let Tech Adoption Be an Afterthought
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What Are Intelligent Contact Centres Doing Right Now?
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Have Wallboards Had Their Day?
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How to Maintain High Quality on Self-Service Channels
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Where Are Contact Centres REALLY Seeing AI Success?
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Master Seasonal Service Levels – Just Like This!
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Can AI Really Handle Customer Complaints?
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Stop Spamming! 10 Better Ways to Collect Customer Feedback
What's next with omnichannel with tablet and contact icons
Move Over Omnichannel… What’s Coming Next?