Articles - Tatiana Polyakova

Tatiana Polyakova is COO, MiaRec.

She is an experienced professional currently serving as Chief Operating Officer and previously held the role of VP of Sales and Marketing at MiaRec since September 2013.

Connect with Tatiana on LinkedIn

Video Image: 3 Ways to Reduce Agent Stress Through Training and Culture
3 Ways to Reduce Agent Stress Through Training and Culture
Person with laptop and mobile with high ratings on top
How to Maintain High Quality on Self-Service Channels
Agent data concept with illustration of graphs and employees looking at stats
Have Wallboards Had Their Day?
Intelligent automated contact centre concept with robot hand holding cube with contact icons
What Are Intelligent Contact Centres Doing Right Now?
A smiling wooden figure stands on the highest block with a five-star rating above.
AI Is Everywhere, but ROI Is Rare: Why CX Is Leading the Way
5 golden stars on a pink background
AI Is Everywhere, But ROI Is Rare – Why CX Is Leading the Way
Person throwing arrow at target - getting it right first time concept
Top Tactics to Improve First Contact Resolution (FCR)
emotion post-it notes
10 Game-Changing Ways Emotion Will Shape the Future of CX
Complaint concept with digital angry face
Can AI Really Handle Customer Complaints?
Person looking thoughtful with question marks
10 Questions to Ask When Buying Your Next CCaaS Solution
The Superhuman Touch – How to Blend Agents and AI for Maximum Impact
CCaaS Pulse check
CCaaS Pulse Check – What’s Now Possible?
computer with apps coming out
Our Top Technology Contributors of 2024
Four seasons of year with line showing peaks - seasonal service level concept
Master Seasonal Service Levels – Just Like This!
Stressed person in headset sat at desk
Ease Agent Stress – With These 15 Top Tips!
Keyboard with knowledge and education icons
Is AI Really a Game-Changer in Knowledge Management?
People on phones using self service
10 Changes Set to Redefine the Future of Self-Service
Two call centre agents and a customer on the phone - call transfer concept
How to Stop Call Transfers Ruining Your CX
What's next with omnichannel with tablet and contact icons
Move Over Omnichannel… What’s Coming Next?
Phone and down arrow - drive down repeat contacts concept
Seeing Double? 10 Ways to Drive Down Repeat Contacts
Quality concept with neon quality sign and stars
Time-Saving Hacks for Quality Monitoring
Person scolding robots
F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers
Video Image: How to Choose Which Calls to Evaluate
How to Choose Which Calls to Evaluate
How to Take Your Performance Management to the Next Level