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Articles - Tatiana Polyakova
Tatiana Polyakova, COO, MiaRec
RECENT
POPULAR
10 Changes Set to Redefine the Future of Self-Service
How to Stop Call Transfers Ruining Your CX
Move Over Omnichannel… What’s Coming Next?
Seeing Double? 10 Ways to Drive Down Repeat Contacts
Time-Saving Hacks for Quality Monitoring
F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers
How to Choose Which Calls to Evaluate
How to Take Your Performance Management to the Next Level
Stop Spamming! 10 Better Ways to Collect Customer Feedback
Top 10 Use Cases for Speech Analytics
7 Effective Ways to Monitor Complaints
10 Tips to Elevate Real-Time Adherence
2024 Is Here! What to Look Out for This Year
Editor's Pick
Hit the Ground Running! How to Help Your Agents Be Shift Ready
Want to Find Out How Happy Your Agents Really Are? Here’s How!
Kick-Start Your Next Team Engagement Day
10 Ways to Kick-Start Your Adherence Improvement Strategy