Viki Patten - Call Centre Helper

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Viki Patten

Victoria Patten, Senior Marketing Executive at Evaluagent

Connect with Viki on LinkedIn

Recent Articles Most Viewed Articles

Why AutoQA Programmes Plateau – And What to Do About It

Why AutoQA Programmes Plateau – And What to Do…

How to Remove Silos and Get Full Value From Your Contact Centre Data

How to Remove Silos and Get Full Value From Your Contact…

How Often You Should Review Your Scorecards: A Process and Timeline

How Often You Should Review Your Scorecards: A Process…

The Ultimate Guide to LLMs in Contact Centres

The Ultimate Guide to LLMs in Contact Centres

How to Choose a Contact Centre QA Platform

How to Choose a Contact Centre QA Platform

How to Find the Best Contact Centre QA Software

How to Find the Best Contact Centre QA Software

The Future of Customer Service: Top Contact Centre Automation Trends

The Future of Customer Service: Top Contact Centre…

Benefits and Key Features to Look for in Contact Centre QA Software

Benefits and Key Features to Look for in Contact Centre…

How QA Software Can Help Solve Your Contact Centre’s Key Challenges

How QA Software Can Help Solve Your Contact…

5 Considerations When Choosing a Tech Stack for Your Contact Centre

5 Considerations When Choosing a Tech Stack for Your…

AI in the Contact Centre: 4 Things You Need Before You Launch

AI in the Contact Centre: 4 Things You Need Before You…

How to Speed Up and Simplify Your Security Process

5 Mistakes Every CX Job Seeker Should Avoid in an AI World

10 Customer-Centric Ideas We Heard at Adanola

Salesforce to Acquire Cresta to Expand AI Voice Capabilities

8×8 Help Teams Start Every Customer Conversation With Context

Five9 Named a Gartner Leader for the Ninth Time

Guide: Are Your Agents Ready?

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4th November 2026

DemoNow: From Conversation to Action with Dialogue Studio

5th November 2026

ScorebuddyCX Unplugged

7 Outbound Dialler Features You Need In Your Call Centre

From AI Insights to Action: Closing the Coaching Gap

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