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Articles - Well Being

Browse our selection of insights on employee well-being in contact centres, to promote mental health, work-life balance, and job satisfaction.

Call centre workers in an office

What Will Agent Roles Look Like in 2035?

Person trying to hold a dead battery up

How to Prevent and Overcome Call Centre Burnout

Hands cradling tiny office workers. Symbolizing employee care, workplace wellbeing, professional growth support, and perks and benefits for staff.

5 Amazing On-Site Perks Your Agents Will Love

A person suffering from burnout

Tips to Tackle Agent Burnout in Contact Centres

Open lock and key with the words unlock agent productivity

Effective Ways to Unlock Agent Productivity

ANNUAL LEAVE UNLIMITED? on pink paper with office tools on white background

Should Agents Get Unlimited Paid Annual Leave?

Build a Parent-Friendly Contact Centre

10 Strategies to Help Agents Feel Less Lonely

Person defending against an angry dragon - protect from abuse concept

How to Protect Your Agents From Customer Abuse

21 Signs You Need to Better Support Your Contact Centre Teams

A person holding a sword and shield - fighting stress concept

Arm Your Agents in the Battle Against Stress

Person sneezing on red background

Get Sickness Under Control – 21 Management Tips

Stressed person in headset sat at desk

Ease Agent Stress – With These 15 Top Tips!

Wellbeing and DE&I Questions Cover from General Section of 2023 Survey

Industry Stepping Up With Wellbeing and DE&I Strategies

Video Image: The Truth About Agent Burnout

Four Ways to Reduce Agent Burnout and Attrition

Leeds Building Society Site Visit cover

10 Ideas We Heard at the Leeds Building Society Contact Centre

Advisor Experience and Engagement Chapter Cover 2023

How Well Are Contact Centres Managing Advisor Experience & Engagement?

Upset and stressed person sat at computer

How to Support an Agent After an Angry Call

Group of employees laughing and happy at workplace

21 Ways to Make Your Contact Centre a Nicer Place to Work

2023 Survey Mental Health First Aiders

44% of Contact Centres Have Mental Heath First Aiders

12% of contact centres utilizing wellbeing technology

Only 12% of Contact Centres Utilizing Wellbeing Technology

Mental health concept with head and clouds

10 Wellbeing Tips From an Award-Winning Contact Centre

Illustration of sound waves - voice concept

How to Protect Your Agents’ Voices

The charge of a person. Replenishment of energy. Powerbank charges a person with a USB cable

Why It’s Time to Focus on Burn-In – Instead of Burn-Out