Articles - Well Being

Articles and ideas for keeping your agents happy and healthy at work.

Hands holding plants - cultivate wellbeing concept

Cultivating a Culture of Employee Well-Being

Wellbeing concept with calm person at sunset

Protecting Your Agents’ Emotional Wellbeing

Illustration of sound waves - voice concept

How to Protect Your Agents’ Voices

The charge of a person. Replenishment of energy. Powerbank charges a person with a USB cable

Why It’s Time to Focus on Burn-In – Instead of Burn-Out

Person covering face - mental health concept

Introduction to… Vicarious Trauma in the Contact Centre

Two light bulbs, one of them in upright position and glowing. Concept of occupational burnout.

Top Tips for Protecting Your Agents From Burnout

Mental health concept with silhouette of head

How to Better Support Men’s Mental Health in the Contact Centre

The inscription neurodiversity under the torn paper and colorful gear wheels.

An Introduction to… Championing Neurodiversity in the Contact Centre

Wellbeing get outside video cover

Spring Clean Your Wellbeing: Get Outside

Bucket with cleaning items on blurry spring background with sun beams and soapbubbles

Top Tips to Spring-Clean Your Team’s Wellbeing

Cat looking at mirror and sees itself as a lion. Self-esteem and development concept

Is It Time You Introduced a Self-Development Programme?

Think positive message on piece of paper

How to Help Your Agents Be More Positive

Whole and burnt matches on red background

What Is Call Centre Agent Burnout and What Are the Signs?

Dice showing number six with neon colours

6 Contact Centre Initiatives You Can’t Ignore

Blue monday concept - blue cup with scarf

12 Ways to Recognize Blue Monday in Your Contact Centre

Word Menopause, pause sign on a white alarm clock on pink background

Don’t Let the Menopause Compromise Staff Retention in Your Contact Centre

A photo of a stress-free employee relaxing

Employee Well-Being: How to Reduce Contact Centre Stress

The Sunday Scaries are the heavy sense of anxiety and dread that sets in on Sunday afternoon as you look toward the workweek ahead

5 Ways to Tackle the Sunday Scaries in Your Contact Centre

Coach helping little people go through the difficult part

How Coaching Can Help in Overcoming Stress

A Guide to Improving Mental Health In the Contact Centre

Strategy concept for employee engagement with chess piece

How to Overhaul Your Employee Engagement (EX) Strategy

A picture of a person in white clothes meditating and looking peaceful

How Advisors Can Destress After an Angry Customer

7 Techniques to Handle Stress in the Contact Centre

A photo of the action plan concept

An Action Plan for Dealing With Absenteeism