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Articles - Health Wellbeing and Stress

Discover our range of materials on promoting health and well-being for contact centre agents to enhance job satisfaction and performance.

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7 Simple Ways to Stay Active at Your Desk Job

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The Real Causes of Burnout in Contact Centres – And How to Stop It

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Why Tinnitus Could Be Affecting Your Work

A house is covered with headphones to reduce noise - remote workers reducing background noise concept

How to Reduce Background Noise for Remote Agents

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How to Protect Your Best Agents From Being Poached

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18 Sure-Fire Ways to Boost Agent Resilience

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10 New Ways Tech Is Helping Agents Right Now

Video Image: 3 Ways to Reduce Agent Stress Through Training and Culture

3 Ways to Reduce Agent Stress Through Training and Culture

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10 Quick Wins to Help Agents Recover From a Tough Day

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Are You Taking Enough Care of Your Agents’ Hearing?

Video Image: How Flexible Scheduling Can Help Reduce Agent Stress

How Flexible Scheduling Can Help Reduce Agent Stress

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How to Develop Psychological Safety in the Contact Centre

Video Image: The Benefits of Switching Up Your Agents’ Day

The Benefits of Switching Up Your Agents’ Day

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10 Quick Wins for Cheering Up Your Agents

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How to Rethink Agent Mental Health

Video Image: 3 Ways AI Can Empower Agents and Reduce Stress

3 Ways AI Can Empower Agents and Reduce Stress

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How to Limit Agent Burnout With Empathy-Led Leadership

Video Image: 3 Ways to Reduce Burnout and Keep Agents Engaged

3 Ways to Reduce Burnout and Keep Agents Engaged

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What Will Agent Roles Look Like in 2035?

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How to Prevent and Overcome Call Centre Burnout

Hands cradling tiny office workers. Symbolizing employee care, workplace wellbeing, professional growth support, and perks and benefits for staff.

5 Amazing On-Site Perks Your Agents Will Love

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Tips to Tackle Agent Burnout in Contact Centres

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Effective Ways to Unlock Agent Productivity

ANNUAL LEAVE UNLIMITED? on pink paper with office tools on white background

Should Agents Get Unlimited Paid Annual Leave?

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Editor's Pick

Thumbnail 10 Ways to Give New Recruits an Amazing Welcome

10 Ways to Give New Recruits an Amazing Welcome

Thumbnail How to Encourage Your Teams Back to the Office

How to Encourage Your Teams Back to the Office

Thumbnail Make Fridays More Fun in Your Contact Centre

Make Fridays More Fun in Your Contact Centre

Thumbnail How to Support Your Agents Through a Personal Crisis

How to Support Your Agents Through a Personal Crisis

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Latest Resources

eBook: The Top 4 Ways to Earn Trust & Build Customer Loyalty

eBook: The Top 4 Ways to Earn Trust & Build Customer Loyalty

CX Landscape Report 2025

CX Landscape Report 2025

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Upcoming Events

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Webinar: Boosting Customer Satisfaction in Contact Centres

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What Is Caller ID Spoofing? How To Spot, Prevent, and Guard Against It

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CX Myth #3: Omnichannel Means Offering More Channels

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Featured Articles

Thumbnail Welcome Calls: A Simple Way to Increase Customer Satisfaction

Welcome Calls: A Simple Way to Increase Customer Satisfaction

Thumbnail 15 Clarifying Questions For Customer Service

15 Clarifying Questions For Customer Service

Thumbnail When Is It OK to Hang-Up on a Customer?

When Is It OK to Hang-Up on a Customer?

Thumbnail How to Setup a Call Centre from Scratch – The Checklist

How to Setup a Call Centre from Scratch – The Checklist

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Popular Pages

Thumbnail The Top 25 Positive Words and Phrases for Customer Service

The Top 25 Positive Words and Phrases for Customer Service

Thumbnail The Top 50 Words to Describe Yourself on Your CV in 2025

The Top 50 Words to Describe Yourself on Your CV in 2025

Thumbnail Contact Centre Dashboard Excel Template – FREE Download

Contact Centre Dashboard Excel Template – FREE Download

Thumbnail The Phonetic Alphabet and How it Improves Customer Service

The Phonetic Alphabet and How it Improves Customer Service

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