Talkdesk Unveils CX Strategy Value Framework Related Articles How to Create a QA Framework for Your Call Centre Defining the Operational Call Centre Quality Assurance Framework Evolving a Strategic Call Centre Quality Assurance Framework How to Achieve CX Excellence With Omnichannel © peterschreiber.media - Adobe Stock - 295019941 468 Filed under - Contact Centre News, Talkdesk Talkdesk has unveiled the Talkdesk CX Strategy Value Framework, a customizable blueprint to help organizations define and then execute on their contact centre customer experience (CX) strategies. The CX Strategy Value Framework is designed to provide a seamless Talkdesk customer journey and allow businesses to focus on the initiatives that will deliver the greatest impact on their CX success. Leveraging the value framework, customers work with Talkdesk to identify the highest priority initiatives within their contact centre. These typically fall under the business value streams of revenue generation, customer experience, operational efficiency, and operational agility. The Talkdesk CX Strategy team then maps out a vision that is true to the customer’s business goals and aligned to the value framework, and builds an actionable business plan with an investment analysis to deliver better CX performance that results in tangible business outcomes. With deep domain expertise, the Talkdesk CX Strategy consultants support customers in defining their specific business needs and ideal future state. Working in lockstep, they assist customers in defining key performance indicators, and give a better understanding of processes and pain points. The Talkdesk CX Strategy engagement model and framework are unique within the contact centre industry, offering a customized approach based on each organization’s business objectives and use cases. All engagements with the Talkdesk team are available on a complimentary basis in advance of contract signings to allow customers to make more informed decisions around their CX strategy, unlike competitor services which are offered post-sale and at a cost. Customers can also access the services during both renewals and expansions, as they re-evaluate and recalibrate their strategy in light of any changing business requirements or market shifts. “Exceptional customer experiences have become a strategic weapon for companies,” said Rob Peterson, global head of CX strategy, Talkdesk. “The Talkdesk CX Strategy Value Framework helps them sharpen that weapon by devising a CX strategy that delivers optimal outcomes. By gaining consensus and alignment across stakeholders and vendor resources, we can point everyone in the same direction and drive towards success together.” For more information about Talkdesk - visit the Talkdesk Website About Talkdesk Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Read other posts by Talkdesk Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper. Author: Talkdesk Published On: 22nd Jul 2021 Read more about - Contact Centre News, Talkdesk Recommended Articles How to Create a QA Framework for Your Call Centre Defining the Operational Call Centre Quality Assurance Framework Evolving a Strategic Call Centre Quality Assurance Framework How to Achieve CX Excellence With Omnichannel Related Reports Report: The Top 5 Metrics Shaping Bank and Credit Union Performance eBook: ChatGPT and the Contact Center of the Future eBook: The Top 3 Ways to Reduce Call Volumes Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter