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Call Centre News
A popular selection of articles looking at the best Call Centre Technology
The Contact Centre of 2020
How to Bring Down Your Call-Abandon Rates
An Introduction to… Erlang Calculations
Trade Secrets: Getting the Best out of Your Outbound Dialler
10 Best Practice Ideas to Improve Your CRM System
How Do I… Manage and Schedule Multi-Skilled Agents?
How Will Artificial Intelligence Change the Contact Centre Industry?
18 ways to Improve Outbound Dialling
Top 10 Contact Centre Software and Technology 2016
12 Ways to Make Better Use of Agent Downtime
43 Things You Should NOT Do With Your IVR Messages
Top 10 Contact Centre Technology Awards 2014 – The Results
Trade Secrets: Simple Ways to Improve Call Scripting
25 Ways Technology Can … Increase Agent Productivity
22 Ways Technology Can…. Exceed Customer Expectations
What’s Next With… Smarter Ways of Working?
What Will Happen to the Contact Centre in 2016 and Beyond?
20 predictions for the contact centre of the future
6 examples of video in the contact centre
What’s Happening in the World of Webchat?
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Free Erlang C Calculator Excel – Including Shrinkage
Call Centre Erlang Staffing Calculator – including Shrinkage
Monthly Forecasting Excel Spreadsheet Template
Experimental Multi-Channel Contact Centre Calculator Tool
Free Call Monitoring Form – Updated
Webinar: Building A Culture Of Continuous Improvement
Webinar: Omnichannel – Joining Up The Customer Experience
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White Paper: Omnichannel Is No Longer Optional
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Best Practice Week
Introducing Customer Hubs – January 2017
Survey: Benchmark Yourself Against Other Contact Centres
Sytel Asks Ofcom to Reconsider Updates to Outbound Dialling Regulations
White Paper: What Can Contact Centres Learn From Digital Transformation?
eBook: Busting the Top 10 Myths of Omnichannel Customer Engagement
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Join our webinar tomorrow; Thursday 19th January 2017 at 13.00 pm UK time - Building A Culture Of Continuous...
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