2021 has been another year when we’ve been privileged to share hundreds of articles with you, with lots of great ideas to help boost your contact centre’s performance.
Here are the top ten stories, according to page views, that we’ve published in 2021. Enjoy!
1. 32 Call Centre Memes
We share a set of call centre memes for advisors and managers that might just be a little too relatable.
2. How to Deliver Bad News to a Customer
We share a tried-and-tested method of delivering bad news to a customer.
How to Deliver Bad News to a Customer
3. How to Deal With a Customer Who Can’t Stop Talking
We investigate how to deal with talkative customers in the contact centre, while still providing excellent customer service.
How to Deal With a Customer Who Can’t Stop Talking
4. Dealing With COVID-Fatigue in the Contact Centre
Our panel of experts share their top tips for helping your team to overcome COVID-fatigue in the contact centre.
Dealing With COVID-Fatigue in the Contact Centre
5. How to Write a Call Centre Business Plan
We investigate what should be included in a call centre business plan and highlight some of the key fundamentals.
How to Write a Call Centre Business Plan
6. Making Your Customer Service Writing Simple, Friendly and Personal
We investigate how you can improve the quality of your customer service writing, making it simple, friendly and personal.
Making Your Customer Service Writing Simple, Friendly and Personal
7. 50 Staff Engagement Ideas to Motivate Your Team
We present a collection of quick ideas to improve staff engagement and motivation in the contact centre.
50 Staff Engagement Ideas to Motivate Your Team
8. How to Prepare Agents for Team Leader Roles
We present some interesting ideas for how you can better prepare contact centre agents for team leadership positions.
How to Prepare Agents for Team Leader Roles
9. 28 Brilliant Hacks to Improve Contact Centre Efficiency
Our panel of experts share some great ideas for driving up efficiency in the contact centre.
28 Brilliant Hacks to Improve Contact Centre Efficiency
10. 19 Golden Rules for Call Monitoring
Our panel of experts share some great advice for improving call monitoring and taking contact centre quality assurance (QA) to the next level.
19 Golden Rules for Call Monitoring
We hope that you found each of these stories, and all of the others published throughout the year, informative and that you were able to implement some of these ideas in your contact centre.
But stay tuned, as we look to create even more great articles in 2022. And remember to subscribe to our newsletter if you don’t want to miss out!
Viewing stats and social shares are accurate as of the 13th December 2021.