The Top Stories of 2016


Here are our most popular articles of 2016.

Number 10. Ten Strategies for Improving Contact Centre Operations

The modern contact centre is always developing, and you need to adapt to keep up. Here are ten ideas to help you improve.

Views: 4,198 – Social Shares: 308

URL: https://www.callcentrehelper.com/10-strategies-for-improving-contact-centre-operations-83809.htm

Number 9. Four Customer Service Interview Questions – With Answers

Here are 4 interview questions with example answers you can add to your recruitment process to help identify your next customer service star.

Views: 4,304 – Social Shares: 43

URL: https://www.callcentrehelper.com/4-customer-service-interview-questions-with-answers-80352.htm

Number 8. Fourteen Things You Can Learn From the LEGO Contact Centre

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Here are some ideas we picked up from visiting the LEGO contact centre in Slough.

Views: 4,424 – Social Shares: 720

URL: https://www.callcentrehelper.com/14-things-you-can-learn-from-the-lego-contact-centre-86541.htm

Number 7. Top 10 Ways to Show Agents They’re Appreciated

It’s important to recognise the hard work your agents put in. Here are ten ways to show them that they are appreciated.

Views: 4,438 – Social Shares: 132

URL: https://www.callcentrehelper.com/top-10-ways-to-show-agents-theyre-appreciated-80391.htm

Number 6. Top 10 Contact Centre Goals

Here are ten goals we believe every contact centre should be working towards to maintain a happy and productive workplace.

Views: 5,029 – Social Shares: 317

URL: https://www.callcentrehelper.com/top-10-contact-centre-goals-82427.htm

Number 5. How to Calculate Contact Centre Shrinkage

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If you ask 12 contact centre planners for what is included in a shrinkage calculation you will probably get over 10 different answers.

Views: 6,300 – Social Shares: 236

URL: https://www.callcentrehelper.com/how-to-calculate-contact-centre-shrinkage-90353.htm

Number 4. Thirty Ways to Make Your Agents Smile

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Here are some great ideas to help improve morale in your contact centre.

Views: 6,357 – Social Shares: 113

URL: https://www.callcentrehelper.com/30-ways-to-make-your-agents-smile-86539.htm

Number 3. Five Simple Ways to Improve Your Agents’ Day

Here are some small changes you can make to help improve your agents’ day-to-day happiness on the contact centre floor.

Views: 7,172 – Social Shares: 160

URL: https://www.callcentrehelper.com/5-simple-ways-to-improve-your-agents-day-78603.htm

Number 2. “Dear Valued Customer” – 12 Steps to Writing a Great Customer Letter

We reveal 12 steps to improve the letters you send out to customers.

Views: 8,740 – Social Shares: 36

URL: https://www.callcentrehelper.com/dear-valued-customer-12-steps-to-writing-a-great-customer-letter-84972.htm

Number 1. The Best Words to Rescue an Unhappy Customer Experience

Here are some great words and phrases to use the next time you’re faced with an unhappy customer or need to put someone on hold.

Views: 13,928 – Social Shares: 189

URL: https://www.callcentrehelper.com/the-best-words-to-rescue-an-unhappy-customer-experience-78198.htm

Some of the social shares may have changed due to coding changes.

What was your favourite story of 2016?

Let us know

Published On: 14th Dec 2016 - Last modified: 22nd Mar 2017
Read more about - Call Centre Management,


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