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1,600
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194,706
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2,615
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49,736
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Top 10 Contact Centre Software and Technology 2017 – The Results
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Top 10 Contact Centre Software and Technology 2016 – The Results
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Top 10 Contact Centre Technology Awards 2014 – The Results
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Top 50 Largest Contact Centres in the UK
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Most respected contact centre people – 2012
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The top ten agent pet hates – Part Two
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The top 10 agent pet hates and how to resolve them
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Editor's Pick
The Best De-Escalation Techniques
Using Scheduling Playbooks to Manage Spikes in Service Demand
6 Contact Centre Initiatives You Can’t Ignore
How to Combat Quiet Quitting in the Call Centre
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