Video – How PCI Compliant Call Recording Works

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Magnetic North have released a video to show how PCI compliant call recording works in the contact centre.

All contact centres accepting credit and debit card payments over the telephone need to be compliant with PCI DSS (the Payment Card Industry Data Security Standard).

PCI DSS regulations exist in order to try and reduce card fraud by making it harder for a customer’s card data to be compromised. Failure to keep this card data secure can result in large fines.

The process of becoming compliant (and staying compliant) can be hugely expensive and hard to keep on top of, which is why it has acquired a reputation in the contact centre industry for being something of a headache.

Even though the premise is simple, the reality is that it often feels more like a logistical inconvenience that can actually get in the way of the customer experience, rather than helping the customer.

The video shows how PCI compliant call recording can take the issue of PCI compliance out of scope for the contact centre, and provide a better customer experience.

Click here to view the video

Author: Megan Jones

Published On: 12th Aug 2015 - Last modified: 18th Dec 2018
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