Video Interview: How is the Contact Centre Changing?

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In this video interview, Jonathan Wax discusses the latest developments at Nexidia and what the future may hold for the contact centre industry.

Nexidia’s Vice President Jonathan Wax talks to Alasdair Paterson from Fintech Finance about the audio and video search company’s latest offerings.

The pair discuss Nexidia’s compliance offering together with the CX Index offering, which provides a consistent measure of customer experience to the financial services industry, as well as organisations across all other industries too.

The interview also explores:

  • What has changed in the last year at Nexidia
  • The role of the CX score
  • What Jonathan thinks is in store for the future of the contact centre industry

The full interview can be seen in the Vimeo video below:

For more information about Nexida, visit their website.

Author: Megan Jones

Published On: 11th Nov 2015 - Last modified: 18th Dec 2018
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