Video Interview: How is the Contact Centre Changing? 337 Filed under - Archived Content, Nexidia, Videos In this video interview, Jonathan Wax discusses the latest developments at Nexidia and what the future may hold for the contact centre industry. Nexidia’s Vice President Jonathan Wax talks to Alasdair Paterson from Fintech Finance about the audio and video search company’s latest offerings. The pair discuss Nexidia’s compliance offering together with the CX Index offering, which provides a consistent measure of customer experience to the financial services industry, as well as organisations across all other industries too. The interview also explores: What has changed in the last year at Nexidia The role of the CX score What Jonathan thinks is in store for the future of the contact centre industry The full interview can be seen in the Vimeo video below: For more information about Nexida, visit their website. Author: Megan Jones Published On: 11th Nov 2015 - Last modified: 18th Dec 2018 Read more about - Archived Content, Nexidia, Videos Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter