Voice of the Customer and Voice of the Contact Centre – The Importance and ROI of Measuring Both 145 Filed under - Archived Content, IP Integration THE DATE: Thursday 6th October 2016 THE LOCATION: The Palace Hotel, Manchester THE DESCRIPTION: Voice of the Customer (VOC) and Voice of the Contact Centre (VOCC) – each have their place, but which provides the most valuable insight and increased ROI? We will cover: The impact of a challenging customer journey How enhanced agent engagement can significantly reduce absenteeism and churn Using the Closed Loop Strategy to drive significant ROI with small operational changes in the contact centre THE ORGANISERS: IP Integration Author: Rachael Trickey Published On: 5th Aug 2016 - Last modified: 1st Feb 2017 Read more about - Archived Content, IP Integration Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter