THE DATE: Thursday 6th October 2016
THE LOCATION: The Palace Hotel, Manchester
THE DESCRIPTION: Voice of the Customer (VOC) and Voice of the Contact Centre (VOCC) – each have their place, but which provides the most valuable insight and increased ROI?
We will cover:
- The impact of a challenging customer journey
- How enhanced agent engagement can significantly reduce absenteeism and churn
- Using the Closed Loop Strategy to drive significant ROI with small operational changes in the contact centre
THE ORGANISERS: IP Integration
Author: Rachael Trickey
Published On: 5th Aug 2016 - Last modified: 1st Feb 2017
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