THE DATE: Tuesday 4th October 2016
THE LOCATION: The Ivy, London
THE DESCRIPTION: Voice of the Customer (VOC) and Voice of the Contact Centre (VOCC) – each have their place but which provides the most valuable insight and increased ROI?
We will cover:
- The impact of a challenging customer journey
- How enhanced agent engagement can significantly reduce absenteeism and churn
- Using the Closed Loop Strategy to drive significant ROI with small operational changes in the contact centre
THE ORGANISERS: IP Integration
Author: Rachael Trickey
Published On: 5th Aug 2016 - Last modified: 1st Feb 2017
Read more about - Archived Content, IP Integration
