Recorded Webinar: 5 Ways to get Agents to Improve Customer Experience

1,390

There is often a wide variation in customer experience, depending upon which advisor the customer speaks to.

In this webinar we will look at 5 practical ideas on how to change behaviours in agents so that you deliver a consistently good customer experience.

Topics Discussed

  • Best practices in customer experience
  • Changing behaviours
  • Developing empathy
  • Creating rapport
  • The agent feedback loop
  • Improving Coaching
  • Employee satisfaction and engagement
  • Employee satisfaction metrics
  • The role of technology
  • Top Tips from the audience

Panellists

Gerry Brown - Headshot
The Customer Lifeguard
Jessica Smith - Headshot
Jessica Smith
inContact/RingCentral
Rachael Trickey - Headshot
Rachael Trickey
Call Centre Helper

Author: Rachael Trickey

Published On: 26th Sep 2017 - Last modified: 31st May 2024
Read more about - Recorded Call Centre and Customer Experience Webinars, ,

Follow Us on LinkedIn

Recommended Articles

Beat attrition! Empowering your agents webinar featured image
Recorded Webinar: Beat Attrition! Quick Wins for Empowering Your Agents
Recorded Webinar: How to Turn Agents Into Super Agents
Person watching a webinar on laptop in office
RingCentral Announces New Webinar Solution
Recorded Webinar: How to Make Your Agents More Productive
Recorded Webinar: How to Make Your Agents More Productive (2019)