In this webinar we will look at 5 practical ideas on how to change behaviours in agents so that you deliver a consistently good customer experience.
Topics Discussed
- Best practices in customer experience
- Changing behaviours
- Developing empathy
- Creating rapport
- The agent feedback loop
- Improving Coaching
- Employee satisfaction and engagement
- Employee satisfaction metrics
- The role of technology
- Top Tips from the audience
Panellists

Gerry Brown
The Customer Lifeguard

Jessica Smith
inContact/RingCentral

Rachael Trickey
Call Centre Helper

Read more about - Recorded Call Centre and Customer Experience Webinars, RingCentral