Recorded Webinar: 5 Ways to get Agents to Improve Customer Experience



1,210
There is often a wide variation in customer experience, depending upon which advisor the customer speaks to.

In this webinar we will look at 5 practical ideas on how to change behaviours in agents so that you deliver a consistently good customer experience.

Topics Discussed

  • Best practices in customer experience
  • Changing behaviours
  • Developing empathy
  • Creating rapport
  • The agent feedback loop
  • Improving Coaching
  • Employee satisfaction and engagement
  • Employee satisfaction metrics
  • The role of technology
  • Top Tips from the audience

Panellists

Gerry Brown- Headshot
Gerry Brown
The Customer Lifeguard
Jessica Smith- Headshot
Jessica Smith
inContact/RingCentral
Rachael Trickey- Headshot
Rachael Trickey
Call Centre Helper

company logo
This webinar was brought to you by Call Centre Helper and is sponsored by RingCentral


Recommended Articles

Can you Recommend any Games I can use to Motivate my Agents?
A picture of someone pushing a fifth star into place, representing the improving CX concept
Improve Customer Experience: 5 Strategies That You NEED to Try
Question marks printed on white cards are suspended by strings on a blue background
25 Ways to Improve Your Customer Satisfaction Surveys
Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.

Choose the content that you want to receive.