Recorded Webinar: 5 Ways to get Agents to Improve Customer Experience

There is often a wide variation in customer experience, depending upon which advisor the customer speaks to.

In this webinar we will look at 5 practical ideas on how to change behaviours in agents so that you deliver a consistently good customer experience.

Topics Discussed

• Best practices in customer experience
• Changing behaviours
• Developing empathy
• Creating rapport
• The agent feedback loop

• Improving Coaching
• Employee satisfaction and engagement
• Employee satisfaction metrics
• The role of technology
• Top Tips from the audience

Panellists

This webinar was brought to you by Call Centre Helper and is sponsored by RingCentral