Webinar: 5 Ways to get Agents to Improve Customer Experience
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There is often a wide variation in customer experience, depending upon which advisor the customer speaks to.
In this webinar we will look at 5 practical ideas on how to change behaviours in agents so that you deliver a consistently good customer experience.
And being an interactive webinar, you will also have the opportunity to share tips and ask questions to the panel and other attendees. We will also run an interactive chat room during the webinar.
- Gerry Brown – The Customer Lifeguard
- Jessica Smith- inContact/RingCentral
- Rachael Boynton – Call Centre Helper
Topics to be discussed
- Best practices in customer experience
- Changing behaviours
- Developing empathy
- Creating rapport
- The agent feedback loop
- Improving Coaching
- Employee satisfaction and engagement
- Employee satisfaction metrics
- The role of technology
- Top Tips from the audience
You won't want to miss this exciting webinar. Click here to register
This webinar is held at 1pm UK time, 2pm in Paris, 2pm in South Africa and 8am in New York. A replay facility will also be available.
If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.