Recorded Webinar: 5 Ways to get Agents to Improve Customer Experience Related Articles Recorded Webinar: How to Turn Agents Into Super Agents Recorded Webinar : Motivating Agents to Deliver Better Customer Outcomes Recorded Webinar: How to Make Your Agents More Productive (2019) Recorded Webinar: Driving Employee Engagement with Agents 1,314 Filed under - Recorded Call Centre and Customer Experience Webinars, Gerry Brown, RingCentral There is often a wide variation in customer experience, depending upon which advisor the customer speaks to. In this webinar we will look at 5 practical ideas on how to change behaviours in agents so that you deliver a consistently good customer experience. Topics Discussed Best practices in customer experience Changing behaviours Developing empathy Creating rapport The agent feedback loop Improving Coaching Employee satisfaction and engagement Employee satisfaction metrics The role of technology Top Tips from the audience Panellists Gerry Brown The Customer Lifeguard Jessica Smith inContact/RingCentral Rachael Trickey Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by RingCentral Author: Rachael Trickey Published On: 26th Sep 2017 - Last modified: 2nd Jan 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Gerry Brown, RingCentral Recommended Articles Recorded Webinar: How to Turn Agents Into Super Agents Recorded Webinar : Motivating Agents to Deliver Better Customer Outcomes Recorded Webinar: How to Make Your Agents More Productive (2019) Recorded Webinar: Driving Employee Engagement with Agents Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter