There is often a wide variation in customer experience, depending upon which advisor the customer speaks to.
In this webinar we will look at 5 practical ideas on how to change behaviours in agents so that you deliver a consistently good customer experience.
Topics Discussed
- Best practices in customer experience
- Changing behaviours
- Developing empathy
- Creating rapport
- The agent feedback loop
- Improving Coaching
- Employee satisfaction and engagement
- Employee satisfaction metrics
- The role of technology
- Top Tips from the audience
Panellists
Gerry Brown
The Customer Lifeguard
Jessica Smith
inContact/RingCentral
Rachael Trickey
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by RingCentral
