Articles - Gerry Brown

Gerry Brown is Chief Customer Rescue Officer at The Customer Lifeguard.

He helps businesses save customers at risk and breathe life into their customer service operations and customer experience strategy.

He provides strategic, operational, and educational support through keynote presentations, workshops, seminars and consultancy engagements based on the Four Principles that underpin Customer Inspired Thinking as the driver for improvement.

Connect with Gerry on LinkedIn

Customer Service Agents With Headsets Working In A Call Center
16 Ways to Reduce AHT – Without Damaging the Customer Experience
Happiness and strategy concept with happy person playing chess
Expert Strategies to Improve Customer Happiness
A picture of wooden blocks spelling out "CX"
How to Improve the Customer Experience – With a Checklist
A picture a happy person with a service recovery icon on their phone
What is Service Recovery – With Examples
A man holds a smiley face cut out
5 Great Methods to Improve Your Customer Satisfaction Score
Recorded Webinar: The Digital Customer Experience: What Does Great Look Like?
The Long List of Things That Can Destroy Your Customer Service
The Four Key Principles of the Customer Experience
Gerry Brown Releases a New Customer Experience Book
Recorded Webinar: Good Customer Experience Does Not Happen by Accident
Build Rapport on the Phone for Success
How to Build Rapport on the Phone
20 Things Advisors Can Do to Improve the Customer Experience
Recorded Webinar: 5 Ways to get Agents to Improve Customer Experience
The Best KPIs to Use in Your Call Centre
Recorded Webinar: The Best KPIs to Use in Your Contact Centre
Recorded Webinar: 10 Ways to Exceed Your Customers’ Expectations
Recorded Webinar: Making Customers Lives Easier
4 Ways to Get Your Customers Singing a Different Tune
Recorded Webinar: 7 Ways to Improve Customer Satisfaction