In this Webinar we look at "7 Clever Ways to Drive up your Quality Scores" - from quick wins to longer term solutions.
Topics Discussed
- Quality Monitoring
- Performance Management
- Ways to improve Call Scoring
- Improving Quality in Digital Channels - Email and Web Chat
- How to Improve Calibration
- Speech and Interaction Analytics
- The best ways to use technology
- Top tips from the audience
Panellists
Duncan White
horizon2
Charlene Gillam
NICE Systems
Rachael Trickey
Call Centre Helper
