Webinar: Call Monitoring Strategies


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Webinar Date - Thursday 14th March 2019 at 14:00pm UK time

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Call Monitoring has in recent years become the key tool for ensuring quality in the contact centre. But how do we really change advisor behaviours and drive customer satisfaction.

In this webinar we look at the best strategies for improving call quality monitoring. And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the audience and other attendees. We run an interactive chat room in parallel with the webinar.

Panellists

Guest speaker- Headshot
Guest speaker
to be confirmed
Rachael Boynton- Headshot
Rachael Boynton
Call Centre Helper

Topics to be discussed

  • Call Monitoring Strategies
  • How to carry out the best Coaching Sessions
  • Calibration Between Advisors
  • Quality Assurance
  • Advisor Self-Evaluation
  • Buddying Advisors
  • How many Calls per Month to Monitor
  • Monitoring Strategies for Digital Channels - Email, Live Chat and Social Media
  • Automated Call Monitoring
  • The use of analytics
  • Top Tips from the Audience
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This webinar is brought to you by Call Centre Helper and is sponsored by NICE.

You won't want to miss this exciting webinar.

Click here to register


This webinar is held at 14:00pm UK time, 15:00pm in Paris, 16:00pm in South Africa and 10:00am in New York. A replay facility will also be available.

If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.


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