Recorded Webinar: Creating Outstanding Customer Interactions

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Do your customer interactions reflect the level of care and personalization needed to build loyalty.

Concerned this may be costing you repeat business? You’re right to be. Research consistently shows that customers are rarely forgiving of poor experiences, and when interactions fall short, you might only get one more chance to win them back – if you’re lucky – before they move on.

If this sounds like a challenge in your contact centre, join our webinar to explore how the latest technological advancements and innovative people strategies are redefining what’s possible in creating outstanding customer interactions that foster lasting relationships!

Panellists:

• Sandra Thompson, The Ei Evolution

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• Shaun Hewitt, NICE

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• Rachael Trickey, Call Centre Helper

Topics Discussed

• What customers expect now and in the future
• What’s now possible with AI, analytics, digital, and data
• Why data still reigns king (and how to get your house in order)
• Quick wins for instant results

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Author: Rachael Trickey