Sandra Thompson - Call Centre Helper

Connect with Sandra on LinkedIn "> Sandra Thompson - Call Centre Helper

Sandra Thompson

Sandra Thompson is Founding Director, Management Consultant and Visceral Trainer of The Ei Evolution (formerly Exceed all Expectations).

Connect with Sandra on LinkedIn

Recent Articles Most Viewed Articles

What Will Agent Roles Look Like in 2035?

What Will Agent Roles Look Like in 2035?

How to Make the Best Use of Coaching Time

How to Make the Best Use of Coaching Time

10 Game-Changing Ways Emotion Will Shape the Future of CX

10 Game-Changing Ways Emotion Will Shape the Future of CX

10 Tips for Creating Outstanding Customer Interactions

10 Tips for Creating Outstanding Customer Interactions

Recorded Webinar: Creating Outstanding Customer Interactions

Recorded Webinar: Creating Outstanding Customer…

The Top 20 Videos

The Top 20 Videos

Reassurance Statements in Customer Service – With Examples

Reassurance Statements in Customer Service – With…

The Top 25 Positive Words and Phrases for Customer Service

The Top 25 Positive Words and Phrases for Customer Service

Podcast – Emotional Intelligence in the Contact Centre

Podcast – Emotional Intelligence in the Contact…

Podcast – Customer Experience: The New Thinking for Delighting Your Customers

Podcast – Customer Experience: The New Thinking…

7 Simple Strategies to Increase Staff Motivation In the Contact Centre

7 Simple Strategies to Increase Staff Motivation In the…

The Contact Centre Podcast: Catch-up with Every Episode So Far!

The Contact Centre Podcast: Catch-up with Every Episode…

100 Power Words to Use in Customer Service with Examples

100 Power Words to Use in Customer Service with Examples

8 Ways AI Is Already Changing WFM for the Better

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

eBook: EU Data Sovereignty for the Contact Centre

Demo: Smarter Self-Service Powered by AI and Built to Learn from Every Interaction

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

Reversing the Sprawl…And Why More Isn’t Always Better

How to Fix The Most Common WFM Planning Mistakes

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?