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Articles - Daniel Ord
Daniel Ord at OmniTouch International
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30 Tips on How to Improve Contact Centre Productivity
Call Centre Quality Assurance: How to Create an Excellent QA Programme
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Recorded Webinar: Building a Productive and Efficient Contact Centre
Quality Assurance – 10 Experts Share Their Favourite Advice
Employee Engagement – 10 Experts Share Their Favourite Advice
Call Centre Metrics – 10 Experts Share Their Favourite Advice
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4 Key Objectives to Improve Productivity and Customer Experience
Recorded Webinar: A Smarter Approach to Contact Centre QA
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Recorded Webinar: How to Make Your Agents More Productive (2019)
Net Promoter Score (NPS) is becoming less Important
How to Forecast With Limited Data
8 Ideas to Help Contact Centre Agents Be Better at Their Jobs
How to Calculate Productivity in the Contact Centre
Recorded Webinar: Hints and Tips for Helping Agents be Better at Their Job
How to Inspire Contact Centre Agents to Improve Their Performance
New Year Resolution Ideas for Your Call Centre
The Quality Problem: Good Advisors Stay Good – Average Advisors Stay Average
Editor's Pick
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
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Latest Resources
2024 Contact Centre Buyer’s Guide
eBook: 5 Ways Conversational AI Can Support Contact Centre Automation
Upcoming Events
Contact Centre and Customer Services Summit
Mon 29 Apr 2024
Contact Center Show Middle East 2024
Tue 30 Apr 2024
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Ofcom Latest: What Contact Centre Leaders Need to Know
Delivering Exceptional Experiences in the Real World
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