Filed under - Recorded Call Centre and Customer Experience Webinars, Genesys
We all know that good customer service can have a positive impact on our customers. But what does it take to be World Class?
In this, our 200th webinar we look at how to create a World Class Customer Service organisation.
This is a bumper edition with four guest speakers and with a longer 90-minute format.
- What does World Class Customer Service look like?
- How much does it cost? What is the return on Investment?
- Building a World Class Culture
- The importance of Leadership from the top
- Empowering employees and Employee Engagement
- Turning Customers into Fans
- Mistakes to Avoid
- The role of technology
- Top tips and Questions from the audience
Customer Services Expert
Call Centre Helper