Our 200th Webinar – bumper edition
We all know that good customer service can have a positive impact on our customers. But what does it take to be World Class?
In this, our 200th webinar we look at how to create a World Class Customer Service organisation.
This is a bumper edition with four guest speakers and with a longer 90-minute format.
Topics Discussed
- What does World Class Customer Service look like?
- How much does it cost? What is the return on Investment?
- Building a World Class Culture
- The importance of Leadership from the top
- Empowering employees and Employee Engagement
- Turning Customers into Fans
- Mistakes to Avoid
- The role of technology
- Top tips and Questions from the audience
Panellists
Peter Massey
Budd
Jo Hale
Customer Services Expert
Martin Hill-Wilson
Brainfood Extra
Mike Murphy
Genesys
Jonty Pearce
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by Genesys
