Jo Hale - Call Centre Helper

Connect with Jo on LinkedIn "> Jo Hale - Call Centre Helper

Jo Hale

Jo Hale, Customer, Leadership and Change Coach

Connect with Jo on LinkedIn

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The Top 20 Webinars

The Top 20 Webinars

Recorded Webinar: Driving Down Repeat Contact

Recorded Webinar: Driving Down Repeat Contact

Train Team Leaders Well

Train Team Leaders Well

Improve Customer Experience: 5 Strategies That You NEED to Try

Improve Customer Experience: 5 Strategies That You NEED…

Podcast – Top Contact Centre Problems and How To Solve Them

Podcast – Top Contact Centre Problems and How To…

10 Metrics to Help You Measure the Customer Experience

10 Metrics to Help You Measure the Customer Experience

The Contact Centre Podcast: Catch-up with Every Episode So Far!

The Contact Centre Podcast: Catch-up with Every Episode…

Recorded Webinar: The Latest Thinking on Contact Centre Metrics (2019)

Recorded Webinar: The Latest Thinking on Contact Centre…

5 Steps to World-Class Customer Service

5 Steps to World-Class Customer Service

Recorded Webinar: How to Be World Class at Customer Service

Recorded Webinar: How to Be World Class at Customer…

How to Communicate Your QA Framework Clearly

Switch From Live Chat to Chatbots – Without Losing Customers

10 Top Ideas We Heard From Oxfordshire County Council

2026 Research: What Contact Centres Are Doing Right Now

CX Live’s The Experience Show Middle East 2026 Highlights

What Contact Centres Are Doing Right Now - 2026 Edition

Report: The AI Reality Check

Upcoming Events

5th October 2026

Customer Contact Week Europe (CCW Europe)

6th October 2026

How CX Leaders Can Govern AI Agent Quality Across Channels – Webinar

Users Want Answers, Not Search Results

AI Call Scoring in Contact Centres: What Your QA Team Does Next

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?