Jo Hale Archives - Call Centre Helper

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Jo Hale

Jo Hale, Customer, Leadership and Change Coach

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The Top 20 Webinars

The Top 20 Webinars

Recorded Webinar: Driving Down Repeat Contact

Recorded Webinar: Driving Down Repeat Contact

Train Team Leaders Well

Train Team Leaders Well

Improve Customer Experience: 5 Strategies That You NEED to Try

Improve Customer Experience: 5 Strategies That You NEED…

Podcast – Top Contact Centre Problems and How To Solve Them

Podcast – Top Contact Centre Problems and How To…

10 Metrics to Help You Measure the Customer Experience

10 Metrics to Help You Measure the Customer Experience

The Contact Centre Podcast: Catch-up with Every Episode So Far!

The Contact Centre Podcast: Catch-up with Every Episode…

Recorded Webinar: The Latest Thinking on Contact Centre Metrics (2019)

Recorded Webinar: The Latest Thinking on Contact Centre…

5 Steps to World-Class Customer Service

5 Steps to World-Class Customer Service

Recorded Webinar: How to Be World Class at Customer Service

Recorded Webinar: How to Be World Class at Customer…

What Should You Do When You Think a Customer Is Lying?

What It Takes to Be a More Empathetic Leader

3 Ways to Get Buy-In for Ditching Spreadsheets

54% Discover Compliance Breach Outside Routine QA Reviews

8×8 Finds 52% Blame CIOs for AI Errors

The Voice AI Agents Buyer’s Guide

Guide: Break the Customer and Agent Burnout Loop

Upcoming Events

14th September 2026

Contact Centre & Customer Services Summit – Manchester

15th September 2026

CX Connect Europe

How Travel and Hospitality Brands Handle Seasonal Staffing Spikes

From Getting It Right First Time to Right Every Time

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action