Jo Hale - Call Centre Helper

Connect with Jo on LinkedIn "> Jo Hale - Call Centre Helper

Jo Hale

Jo Hale, Customer, Leadership and Change Coach

Connect with Jo on LinkedIn

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The Top 20 Webinars

The Top 20 Webinars

Recorded Webinar: Driving Down Repeat Contact

Recorded Webinar: Driving Down Repeat Contact

Train Team Leaders Well

Train Team Leaders Well

Improve Customer Experience: 5 Strategies That You NEED to Try

Improve Customer Experience: 5 Strategies That You NEED…

Podcast – Top Contact Centre Problems and How To Solve Them

Podcast – Top Contact Centre Problems and How To…

10 Metrics to Help You Measure the Customer Experience

10 Metrics to Help You Measure the Customer Experience

The Contact Centre Podcast: Catch-up with Every Episode So Far!

The Contact Centre Podcast: Catch-up with Every Episode…

Recorded Webinar: The Latest Thinking on Contact Centre Metrics (2019)

Recorded Webinar: The Latest Thinking on Contact Centre…

5 Steps to World-Class Customer Service

5 Steps to World-Class Customer Service

Recorded Webinar: How to Be World Class at Customer Service

Recorded Webinar: How to Be World Class at Customer…

Key Things That “Make or Break” a Resource Planning Team

What Is Our Metric Fixation Really Costing Us?

Keep Your Finger on the Pulse of What Agents Think

Vonage Wins Gold at Merit Awards for Technology

8×8 Appoints Boris Grinshpun as Global VP of Product Management

Webinar Replay: How to Turn Customer Feedback into Action

eBook: Capacity Planning for Contact Centre BPOs

Upcoming Events

26th October 2026

ICMI Contact Center Expo 2026

27th October 2026

The Intelligence Gap Shaping the Future of Customer Automation – Webinar

Awaab’s Law Phase 2: Connecting Property and Resident Data

Digital Where Possible, Human When Essential, Agentic Where Appropriate

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success