Webinar: How to Gamify Your Contact Centre and Motivate Advisors


Webinar Image

Webinar Date - Thursday 24th October 2019 at 14:00pm UK time

Click here to register

Gamification encourages a culture of friendly competition, which can raise the overall standard of work in the contact centre.

In this webinar, we share everything from simple, fun games to advice for creating a wider gamification strategy that will help to develop your contact centre culture.

And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the audience and other attendees. We run an interactive chat room in parallel with the webinar.

Panellists

Alexandra Hickson- Headshot
Alexandra Hickson
Payzone UK
Brian LaRoche- Headshot
Brian LaRoche
CallMiner
Charlie Mitchell- Headshot
Charlie Mitchell
Call Centre Helper

Topics to be discussed

  • Fun ways to improve contact centre culture
  • The keys to motivating advisors and boosting engagement
  • How to use fun to further advisor performance
  • The benefits of using technology for contact centre gamification


Speaker Biographies

Alexandra Hickson | Payzone UK

Connect with Alexandra on Social Media: Linkedin | Twitter

Brian LaRoche | CallMiner

CallMiner is the leading cloud-based customer interaction analytics solution for extracting business intelligence and improving agent performance across all contact channels.

Connect with Brian on Social Media: Linkedin | Twitter


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This webinar is brought to you by Call Centre Helper and is sponsored by CallMiner.

You won't want to miss this exciting webinar.

Click here to register


This webinar is held at 14:00pm UK time, 15:00pm in Paris, 15:00pm in South Africa and 9:00am in New York. A replay facility will also be available.

If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.


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