Webinar Recording: How to Gamify Your Contact Centre and Motivate Advisors Related Articles 100 Great Staff Incentives to Motivate Your Team Can you Recommend any Games I can use to Motivate my Agents? Recorded Webinar: Ways to Empower Contact Centre Advisors Webinar Recording: The Best Ways to Schedule Contact Centre Advisors 869 Filed under - Recorded Call Centre and Customer Experience Webinars, CallMiner Gamification encourages a culture of friendly competition, which can raise the overall standard of work in the contact centre. This can be done through motivational games, or through a more complex process that allows us to attain insights into how advisors are performing and use that to drive a gamification programme. In this webinar, we shared everything from simple, fun games to advice for creating a gamification strategy that will help to develop your contact centre culture. Agenda Introductions – Charlie Mitchell, Call Centre Helper Alexandra Hickson, Payzone UK Click here to view the slides Brian LaRoche, CallMiner Click here to view the slides Visit the CallMiner Learning Center! Dozens of webinars, guides, videos, case studies, and blogs on all contact center and customer experience best practices. www.callminer.com Topics Discussed Fun ways to improve contact centre culture The keys to motivating advisors and boosting engagement How to use fun to further advisor performance The benefits of using technology for contact centre gamification Top tips from the audience Winning tip – “We use gamification to engage our learners for training and to encourage them to tap into their inquisitive sides and want to learn. This results in a more engaged class and more knowledge staff as a result” thanks to Stacy3 Original Webinar date: 24th October 2019 Panellists Alexandra Hickson Payzone UK Brian LaRoche CallMiner Charlie Mitchell Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by CallMiner Register Now! Author: Rachael Trickey Published On: 18th Oct 2019 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, CallMiner Recommended Articles 100 Great Staff Incentives to Motivate Your Team Can you Recommend any Games I can use to Motivate my Agents? Recorded Webinar: Ways to Empower Contact Centre Advisors Webinar Recording: The Best Ways to Schedule Contact Centre Advisors Related Reports White Paper: How to Operationalise AI Workflows in the Contact Centre White Paper: How to Drive Business Improvements with Customer Insights eBook: How Customers Can Lead Your Business Transformation in 2024 White Paper: Five Secrets of Top Performing Contact Centres Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter