Webinar Recording: How to Gamify Your Contact Centre and Motivate Advisors

Gamification encourages a culture of friendly competition, which can raise the overall standard of work in the contact centre.

This can be done through motivational games, or through a more complex process that allows us to attain insights into how advisors are performing and use that to drive a gamification programme.

In this webinar, we shared everything from simple, fun games to advice for creating a gamification strategy that will help to develop your contact centre culture.


  • Introductions - Charlie Mitchell, Call Centre Helper
  • Alexandra Hickson, Payzone UK
Webinar slides for Alexandra Hickson on How to gamify your contact centre and motivate advisors Click here to view the slides
  • Brian LaRoche, CallMiner
Webinar slides for Brian LaRoche on How to gamify your contact centre and motivate advisors Click here to view the slides

Visit the CallMiner Learning Center! Dozens of webinars, guides, videos, case studies, and blogs on all contact center and customer experience best practices. www.callminer.com

Topics Discussed

  • Fun ways to improve contact centre culture
  • The keys to motivating advisors and boosting engagement
  • How to use fun to further advisor performance
  • The benefits of using technology for contact centre gamification
  • Top tips from the audience
  • Winning tip – "We use gamification to engage our learners for training and to encourage them to tap into their inquisitive sides and want to learn. This results in a more engaged class and more knowledge staff as a result" thanks to Stacy3
Original Webinar date: 24th October 2019


Alexandra Hickson- Headshot
Alexandra Hickson
Payzone UK
Brian LaRoche- Headshot
Brian LaRoche
Charlie Mitchell- Headshot
Charlie Mitchell
Call Centre Helper

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This webinar was brought to you by Call Centre Helper and is sponsored by CallMiner

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