Webinar: How to Give the Wow Factor on Email & Live Chat


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Webinar Date - Thursday 23rd May 2019 at 14:00pm UK time

Click here to register

With a delayed response and it being harder to convey the right tone, it is trickier to provide world-class customer service on live chat and email rather than over the phone. Or is it?

In this webinar, we will provide you with everything from quick tips to innovative strategies that will help you to put a smile on the face of your customers using the email and live chat channels.

And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the audience and other attendees. We run an interactive chat room in parallel with the webinar.

Panellists

Sandra Thompson- Headshot
Sandra Thompson
Exceed All Expectations
Mike Murphy- Headshot
Mike Murphy
Genesys
Jonty Pearce- Headshot
Jonty Pearce
Call Centre Helper

Topics to be discussed

  • Using the right language
  • Improving tone
  • Assessing quality
  • Structuring your responses
  • The role of technology
  • Top tips from the audience

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This webinar is brought to you by Call Centre Helper and is sponsored by Genesys.

You won't want to miss this exciting webinar.

Click here to register


This webinar is held at 14:00pm UK time, 15:00pm in Paris, 15:00pm in South Africa and 9:00am in New York. A replay facility will also be available.

If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.


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