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Live chat and email conversations can be tricky. The delayed response and the difficulty to convey tone means that mistakes are easy to make.
These mistakes – which involve people, process and technology issues - are happening far too often.
In this webinar, we will discuss some of these mistakes and how you can avoid them, so you can improve digital conversations with your customers.
And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the panellists and other attendees. We run an interactive chat room in parallel with the webinar.
Panellists
Leslie O’Flahavan
E-Write
Neil Martin
The First Word
Vit Horky
NICE CXone
Jonty Pearce
Call Centre Helper
What You Will Learn
Key Topics:- Classic chat and email mistakes
- How to improve live chat
- The keys to developing better customer service emails
- Best practices for creating better customer conversations
- How to manage performance on email and chat
- Top tips from the audience
You won't want to miss this exciting webinar.
Click here to register
This webinar is held at 14:00pm UK time, 15:00pm in Paris, 15:00pm in South Africa and 9:00am in New York. A replay facility will also be available.
If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.
Read more about - Call Centre and Customer Service Webinars, NICE CXone
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