Recorded Webinar: Incentives that Work


Lots of contact centres use incentives to drive up performance, but how do you know which ones really work?

Join us for this exciting webinar where we look at Incentives that Work.

Topics Discussed

  • Incentives for Sales
  • Incentives for Customer Service
  • Incentives for Quality Score
  • Individual vs team incentives
  • How to motivate the right behaviour
  • Time off vs cash rewards
  • Gamification
  • Use of technology
  • Top tips from the audience

Panellists

Paul Weald- Headshot
Paul Weald
MCX
Brian LaRoche- Headshot
Brian LaRoche
CallMiner
Jonty Pearce- Headshot
Jonty Pearce
Call Centre Helper

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This webinar was brought to you by Call Centre Helper and is sponsored by CallMiner


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