Recorded Webinar : Incentives that Work


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Lots of contact centres use incentives to drive up performance, but how do you know which ones really work?

During this webinar we looked at Incentives that Work.

Agenda

  • Introductions – Jonty Pearce, Call Centre Helper
  • Paul Weald – MCX

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https://www.callcentrehelper.com/incentive-schemes-that-work-193.htm 

  • Brian LaRoche – Callminer

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Topics discussed

  • Incentives for Sales
  • Incentives for Customer Service
  • Incentives for Quality Score
  • Individual vs team incentives
  • How to motivate the right behaviour
  • Time off vs cash rewards
  • Gamification
  • Use of technology
  • Top tips from the audience
  • Winning Tip – “In our contact centre we focus on individual and team work, the team working together is so important especially within a call centre which is growing weekly. we recently ran a competition along side the 6 nations rugby competition which had great success. this used team performance and individual” thanks to Louise28.

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This webinar was brought to you by Call Centre Helper and is sponsored by CallMiner.

Click here to view the replay.


- Last modified: 27th Apr 2017
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