Recorded Webinar : Incentives that Work

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Lots of contact centres use incentives to drive up performance, but how do you know which ones really work?

During this webinar we looked at Incentives that Work.

Agenda

• Introductions – Jonty Pearce, Call Centre Helper
• Paul Weald – MCX

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https://www.callcentrehelper.com/incentive-schemes-that-work-193.htm 

• Brian LaRoche – Callminer

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Topics discussed

• Incentives for Sales
• Incentives for Customer Service
• Incentives for Quality Score
• Individual vs team incentives
• How to motivate the right behaviour
• Time off vs cash rewards
• Gamification
• Use of technology
• Top tips from the audience
• Winning Tip – “In our contact centre we focus on individual and team work, the team working together is so important especially within a call centre which is growing weekly. we recently ran a competition along side the 6 nations rugby competition which had great success. this used team performance and individual” thanks to Louise28.

Original Webinar date: Thursday 27th April 2017

This webinar was brought to you by Call Centre Helper and is sponsored by CallMiner.

Click here to view the replay.