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Articles - Kristyn Emenecker

Kristyn Emenecker, VP Product Management, Enterprise, CCC Intelligent Solutions

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Playvox Announces AutoQA

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3 Ways Contact Centres Can Finish the Year Strong

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5 Ways Contact Centre Capacity Planning Needs to Change in 2022

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How to Calculate Schedule Inefficiency

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Recorded Webinar: Innovative Best Practices for First Contact Resolution

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16 New-Age Ideas for Inspiring a Young Workforce of Super-Agents

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19 Intelligent Ideas to Improve Employee Experience

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Steps for Implementing Cross-Selling and Upselling

Recorded Webinar: 7 Expert Ideas to Improve Capacity Planning

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Recorded Webinar: The Secrets of WFM

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Editor's Pick

Thumbnail 21 Amazing Habits to Foster in Your Frontline Agents

21 Amazing Habits to Foster in Your Frontline Agents

Thumbnail How to Develop Empathy as a Skill in Your Frontline Teams

How to Develop Empathy as a Skill in Your Frontline Teams

Thumbnail Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

Thumbnail 10 Ways to Be More Customer Centric

10 Ways to Be More Customer Centric

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Latest Resources

Manager's Guide: Choosing The Right Conversation Intelligence Platform

Manager's Guide: Choosing The Right Conversation Intelligence Platform

eBook: The Impact of AI on the Contact Centre

eBook: The Impact of AI on the Contact Centre

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Upcoming Events

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Unleash Gen AI-Powered Growth in Your Contact Center – Webinar

Tue 07 May 2024

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HP | Poly Customer Welcome Centre Tour and Demo

Wed 08 May 2024

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Latest Insights

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Contact Centres in 2030: The AI Frontier – Where Humans and Machines Unite

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The Death of the IVR: How Generative AI is Transforming Customer Service

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Featured Articles

Thumbnail The Key Elements of a CX Lifecycle and Ways to Improve It

The Key Elements of a CX Lifecycle and Ways to Improve It

Thumbnail 21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service

21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service

Thumbnail What is Attrition Rate and How to Calculate It

What is Attrition Rate and How to Calculate It

Thumbnail The Top 10 Call-Closing Statement Examples

The Top 10 Call-Closing Statement Examples

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Popular Pages

Thumbnail The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day

The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day

Thumbnail The Top 50 Words to Describe Yourself on Your CV in 2024

The Top 50 Words to Describe Yourself on Your CV in 2024

Thumbnail Contact Centre Dashboard Excel Template

Contact Centre Dashboard Excel Template

Thumbnail Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?

Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?

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