Recorded Webinar: The Right Words and Phrases to Use With a Customer Related Articles The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer's Day The Right Words and Phrases to Use on a Sales Call Replace Negative Words With Positive Words for Customer Service With Examples 150 Great Complimentary Words and Phrases to Use in Customer Service 2,349 Filed under - Recorded Call Centre and Customer Experience Webinars, IP Integration, Positive words We all know that the words that we use and the phrases that we say can have a massive effect on customer service. In this webinar we look at the best words and phrases to use to increase customer satisfaction. In our webinars, you also have the opportunity to share tips and ask questions of the audience and other attendees. Topics Discussed The importance of knowing what ‘good’ vs. ‘very good’ sounds like to a customer Use of CSAT/NPS and speech analytics to understand how to increase customer satisfaction Quality scoring to support increased customer satisfaction The value of increased customer satisfaction on the company bottom-line: Customer Lifetime Value (CLV) The Emotional Experience Empathy Statements Positive words and phrases Delivering an enthusiatic welcome Building connections with callers Phrases to show and agent is taking ownership of a problem Spotting the amount of silence on a call Panellists John Jacob Vocal Insights Ltd Valur Svansson IP Integration Rachael Trickey Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by IP Integration Author: Rachael Trickey Published On: 31st Jan 2017 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, IP Integration, Positive words Recommended Articles The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer's Day The Right Words and Phrases to Use on a Sales Call Replace Negative Words With Positive Words for Customer Service With Examples 150 Great Complimentary Words and Phrases to Use in Customer Service Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter