Recorded Webinar: Getting the Best out of The Voice of the Customer Related Articles 11 Best Practices for a Voice of the Customer Survey 6 Effective Questioning Techniques for Customer Service 50 Must-Have Customer Survey Questions 25 Good Customer Feedback Examples 1,219 Filed under - Recorded Call Centre and Customer Experience Webinars, Nexidia, NICE Customer feedback can be a great tool to highlight issues, broken processes and track contact centre performance. But it can also be underutilised and used in a way that fatigues customers. In this webinar, we discuss the best ways to draw beneficial information from customers, as we also examine how this feedback is best used. Topics Discussed The right questions to ask in a customer survey How many questions to ask How to drive up survey completion rates Post call surveys Customer feedback technology Extracting feedback from customer comments Spotting trends in customer dis-satisfaction Top Tips from the Audience Panellists Guy Arnold Founder of ‘Sales Through Service’ and ‘Investors in Feedback’ Jonathan Wax NICE Nexidia Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by NICE Nexidia Author: Rachael Trickey Published On: 30th Apr 2018 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Nexidia, NICE Recommended Articles 11 Best Practices for a Voice of the Customer Survey 6 Effective Questioning Techniques for Customer Service 50 Must-Have Customer Survey Questions 25 Good Customer Feedback Examples Related Reports Webinar Replay: Improving Contact Centre Efficiency White Paper: Why You Should Migrate Your Customer Experience Operations eBook: Cut Contact Center Costs Without Straining Employees Report: The State of the Market for Workforce Engagement Solutions Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter