Webinar: Getting the Best out of The Voice of the Customer


Webinar Image

Thursday 3rd May 2018 at 13:00pm UK time

Click here to register

Customer Feedback is key to helping improve Customer Experience. It can help to highlight issues and broken processes and can be useful in tracking performance over time.

But it can also be used badly, becoming a box ticking exercise and creating survey fatigue.

In this webinar we look at how to get the very best out of a Voice of the Customer programme.

And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the audience and other attendees. We run an interactive chat room in parallel with the webinar.

Panellists

Guy Arnold - headshot
Guy Arnold
Founder of 'Sales Through Service' and 'Investors in Feedback'
Jonathan Wax - headshot
Jonathan Wax
NICE Nexidia
Jonty Pearce - headshot
Jonty Pearce
Call Centre Helper

Topics to be discussed

  • The right questions to ask in a customer survey
  • How many questions to ask
  • How to drive up survey completion rates
  • Post call surveys
  • Customer feedback technology
  • Extracting feedback from customer comments
  • Spotting trends in customer dis-satisfaction
  • Top Tips from the Audience
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This webinar is brought to you by Call Centre Helper and is sponsored by Nexidia.

You won't want to miss this exciting webinar. Click here to register

This webinar is held at 13:00pm UK time, 14:00pm in Paris, 14:00pm in South Africa and 8:00am in New York. A replay facility will also be available.

If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.


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