In this webinar, we discuss the best ways to draw beneficial information from customers, as we also examine how this feedback is best used.
- The right questions to ask in a customer survey
- How many questions to ask
- How to drive up survey completion rates
- Post call surveys
- Customer feedback technology
- Extracting feedback from customer comments
- Spotting trends in customer dis-satisfaction
- Top Tips from the Audience
Founder of 'Sales Through Service' and 'Investors in Feedback'
Call Centre Helper