Customer feedback can be a great tool to highlight issues, broken processes and track contact centre performance. But it can also be underutilised and used in a way that fatigues customers.
In this webinar, we discuss the best ways to draw beneficial information from customers, as we also examine how this feedback is best used.
Topics Discussed
- The right questions to ask in a customer survey
- How many questions to ask
- How to drive up survey completion rates
- Post call surveys
- Customer feedback technology
- Extracting feedback from customer comments
- Spotting trends in customer dis-satisfaction
- Top Tips from the Audience
Panellists
Guy Arnold
Founder of ‘Sales Through Service’ and ‘Investors in Feedback’
Jonathan Wax
NICE Nexidia
Jonty Pearce
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by NICE Nexidia
