Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: Best Practices for Voice, Email and Webchat

Published On: 22nd Sep 2015 10:14

It has never been so important to deliver a consistent multi-channel customer experience, due to increasing customer demand and the expansion of communication channels over the past few years.

In this webinar, we look at the best practices for an improved customer experience in contact centres using voice, email and webchat.

Topics Discussed

Getting the best out of your existing technology

Latest trends in multi-channel

How many channels should an agent handle simultaneously

Delivering a consistent customer experience

Creating a single queue

The best metrics to use across the board

Growth of webchat

What is the right SLA for each channel?

The future of voice

Top tips from the audience

Panellists

Martin Hill–Wilson

Brainfood Consulting

Tim Pickard

NewVoiceMedia

Jonty Pearce

Call Centre Helper

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

Connect with Megan on LinkedIn

Recorded Webinar: Best Practices for Voice, Email and Webchat

Topics Discussed

Panellists

Topics:

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