Recorded Webinar: Best Practices for Voice, Email and Webchat

It has never been so important to deliver a consistent multi-channel customer experience, due to increasing customer demand and the expansion of communication channels over the past few years.

In this webinar, we look at the best practices for an improved customer experience in contact centres using voice, email and webchat.

Topics Discussed

Getting the best out of your existing technology

Latest trends in multi-channel

How many channels should an agent handle simultaneously

Delivering a consistent customer experience

Creating a single queue

The best metrics to use across the board

Growth of webchat

What is the right SLA for each channel?

The future of voice

Top tips from the audience

Panellists